Project Manager, Service Delivery
The Role:11:11 Systems is looking for a dedicated Project Manager, Service Delivery to help guarantee a positive on-boarding and implementation experience for all 11:11 Systems clients. This is a full-time remote position, reporting to the Manager, Service Delivery Projects. Responsibilities:
- Manage multiple, simultaneous medium to large scale deployment projects of customers into 11:11’s Infrastructure with limited guidance from Senior Project Managers
- Complete project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved
- Follow 11:11 Systems project management practices and apply good common sense to each deployment utilizing the appropriate tools for each scope of work
- Handle administrative tasks as necessary on projects to keep individual contributors focused on production work
- Foster communication and transparency amongst all teams involved in the delivery of projects, including customers
- Contribute to the continuous improvement of delivery processes by offering feedback and suggestions on how to better deliver positive customer outcomes
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Qualifications:
- Bachelor’s degree in technical discipline or equivalent work experience required
- 3+ years of demonstrated experience managing or coordinating projects
- PMP or equivalent certification preferred
- Excellent communicator, action-oriented, and customer-focused
- Excellent organizational and multi-tasking skills; attention to detail
- Capable of handling multiple projects of various sizes simultaneously
- Must be legally eligible to work in assigned country without visa sponsorship
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
