Summary
The Outreach Worker Medical Assistant will be responsible for the provision of street and clinic outreach services. This includes the short-term crisis intervention, case management, and counseling for clients experiencing homelessness, substance use disorder (SUD), and serious mental illness (SMI) as well as other barriers to housing stabilization. This position also supports the work of licensed clinicians both in clinic and in the community by obtaining vital signs, administering medications and injections, recording information in electronic medical records, preparing and handling medical instruments and supplies, collecting and preparing specimens of bodily fluids and tissues for laboratory testing.
The outreach worker will collaborate with the street health team and contribute to street health efforts.
Essential Functions
- Locates and connects homeless individuals/families on the streets to guide them through the coordinated entry system and/or connect with the Street Health Program and Village Health Center services.
- Works with internal and external parties to provide clients with community resources and aligns clients with resources consistent with insurance benefits to help improve patient health status.
- Collects and enters patient information, status, and statistics for reporting purposes in the electronic health record and various reporting databases to improve efficiency of services.
- Performs direct patient outreach in the community by searching the lunch line, walking the neighborhood, checking tents and cars, and working with the patient to return to the Health Center for follow up, as needed, to promote effective coordination of care.
- Records information in electronic medical records, collects and documents patient medical information, including medical history to ensure effective coordination of care.
- Multitasks, communicates with patients, de-escalation & assessment skills, provides customer service and trauma informed care to ensure patient safety and satisfaction.
- Prepares and administers medications and injections under the direction of licensed clinicians. Prepares exam rooms for clinical procedures and assists clinicians with patient care, collects and prepares specimens of bodily fluids and tissues for laboratory testing, prepares and manages medical instruments and supplies to improve patient outcomes.
- Schedules patient appointments and maintains communication to confirm future appointments, verifies and/or cancels prescriptions at the pharmacy, and scans and faxes documents.
- Maintains a caseload of clients to assure care continuity and improve stability.
- Provides referrals and case management, documents progress notes, and formulates treatment goals with clients. Monitors client progress and modifies treatment plans as needed.
- Completes timely clinical documentation and participates in multidisciplinary meetings with internal and external partners.
- Assists with education and referrals to meet health and social needs for patients presenting in clinic.
- Drives street health van to support street health operations and transport patients.
- On time completion of assigned training and policies.
- Performs other duties as assigned.
Qualifications
- High School Diploma or GED
- At least 1 year of outreach and/or case management experience working with underserved populations.
- Basic user of MS office
- Participate in annual Tuberculosis screening and/or other screenings when necessary.
- Reasonable accommodation may be granted where appropriate.
- Possesses a valid California driver's license; and has no Class 1 or more than two Class 2 violations within the past 36 months.
- Medical Assistant Certificate
The Pay rate for this role is based on several factors including the candidate's experience, qualifications, and internal equity. The initial offer usually falls between the minimum and midpoint of the applicable salary range.
23.90 To 31.43 (USD) Hourly
