ApplyJob Type
Full-timeDescription
LOCATION:
Remote/National Capital Region
Company Description:
ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.
Job Description:
ASG is seeking a Telephony/Voice Specialist. This role ensures availability and reliability of voice communications at central distribution centers, and regional offices worldwide. The Telephony/Voice Specialist will provide configuration, troubleshooting, and lifecycle management of enterprise voice systems, including VoIP, SIP trunking, SBCs, gateways, dial plans, QoS, and E911 services, while ensuring compliance with DoD/DISA standards.
What You Will Do:
- Provides engineering, administration, and Tier II/III support for enterprise telephony and voice network systems.
- Configures and manages Session Border Controllers (SBCs), voice gateways, call control platforms, and SIP trunking.
- Designs, implements, and maintains dial plans, QoS policies, and E911 routing/policies across DeCA’s enterprise voice infrastructure.
- Performs incident troubleshooting, change management, and outage resolution for telephony services.
- Maintains documentation including runbooks, SOPs, and system diagrams for voice network services.
- Collaborates with network engineers, cybersecurity teams, and system owners to integrate secure voice services into the hybrid IT environment.
- Supports patching, upgrades, and lifecycle refresh of telephony systems in accordance with DISA directives.
- Generates voice service performance reports, SLA compliance data, and metrics dashboards for leadership.
- Contributes to audit readiness and IA compliance related to voice infrastructure.
- Other duties as assigned.
Requirements
What We Need:
- Minimum 5 years of experience in voice/telephony engineering or network administration with VoIP systems.
- Hands-on experience with call control, SIP trunking, SBCs, and E911 services.
- Expertise in managing and executing multiple complex work assignments.
- Ability to apply originality and innovation in developing solutions to broad or challenging tasks.
- Proven experience operating with independence and discretion in creating methodologies and delivering solutions.
- Strong problem-solving skills with the ability to address complex technical or operational challenges.
- Travel up to 25% may be required based on project needs.
Certifications
- DoD 8570/8140 IAT II or III baseline certification (Security+ CE minimum)
Clearance:
Active Secret Clearance.
Even Better
- Bachelor’s degree in IT, Networking, or related field.
- Cisco CCNA Collaboration / CCNP Collaboration, or equivalent vendor certifications.
- ITIL v4 Foundation for ITSM/incident/change processes.
- Familiarity with DISA voice standards, VoIP STIGs, and UC/telephony compliance frameworks.
- Experience with VoIP monitoring tools and performance optimization.
- Strong troubleshooting and analytical skills in large-scale enterprise telephony environments.
Additional Information
ASG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.If you require a reasonable accommodation during the application process, please contact us at hr@a2-g.com.
Perks
- Healthcare Benefits- Life Insurance- Disability Coverage- Paid Time Off- 401k Matching- Employee Referral Bonus- Education Assistance- Learning and Development Resources
