Why this opportunity at Calligo?
Connect with colleagues globally
Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world!
Supportive and dynamic team
We know how hard our employees work and that our success comes from our people – a safe and supportive culture and employee wellbeing are at the heart of what we do. You’ll be joining our award-winning team and your primary responsibility will be to provide exceptional levels of technical support and customer service to our clients either onsite or remotely, depending on their needs. You will need to maintain your skillset whilst supporting escalations from 1st line support and will be required to support Calligo cloud services, work across multiple client systems performing standard maintenance tasks as well as engage in project related work.
Interested?
The role would be well suited to a dependable, enthusiastic IT professional enthusiastic with the drive and ability to show initiative to problem solving, taking ownership where required and proposing solutions.
- Effective diagnosis & troubleshooting of server hardware, desktops, laptops, printers, Microsoft desktop applications and networking
- Installation and configuration of servers (physical and virtual), firewalls, desktops, laptops, and infrastructure hardware
- Multi-tasking various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required
- Interaction with project teams to facilitate new systems and upgrades
- Support pre-sales and Service Delivery Managers
- Work on internal and customer projects
- Be part of the on-call rota when required
- Apply information security in accordance with the established team policies, procedures, and work instructions
- Adhere to all applicable compliance framework disciplines
- Foster strong working relationships with Calligo’s customers
- Provide customers professional and timely feedback / information
- Clear, effective communication to customers and colleagues
- Ownership and management of Service Tickets to which they have been assigned
- Provide reporting as required to line manager
- Create and maintain documentation
- Support and knowledge share with other members of the team
Skills & Experience
- 3+ years technical experience gained in a support environment, ideally in an MSP (Managed Service Provider) or similar
- Industry recognized professional technical qualifications and certifications
- Proven record of accomplishment in support methodologies, e.g. ITIL
- Sound problem analysis skills and an ability to manage and deliver under pressure
- In-depth knowledge of the full Microsoft stack including Microsoft365
- Knowledge of supporting Remote / Virtual Desktop environments (desirable)
- Microsoft Active Directory, Group Policy & Exchange administration
- Windows Server Admin from 2012 to latest Microsoft Server Operating Systems
- Knowledge of networking and firewalls
- Working knowledge of Azure, VMware ESXi & vSphere from 6.0 to current (desirable)
- Practical knowledge of Windows Server, Windows Client, Linux, and Active Directory
- Practical knowledge of VMware Infrastructure
- Working knowledge of Microsoft Exchange
- Experience designing, installing, configuring, and maintaining all types of servers, storage, and network hardware
- Experience of IaaS & cloud environments and deployments
Competencies
- Leadership skills
- Ability to work productively both alone and within a team
- Ability to work to deadlines
- Ability to adapt, explore solutions and take ownership in order to resolve problems
- Training and development for career growth
- 25 Days annual leave, increasing with length of service
- 5% employer pension contribution, minimum 3% employee contribution
- Healthcare cover
- Life insurance
- Flexible working
- Paid time off for volunteering
