Sales Force Business Analyst (CRM Strategy & Solutions Lead)

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

OpenX is the most innovative independent supply-side platform. We believe you deserve a better ad-selling and buying experience - one built on addressability, transparency, and sustainability. We help our partners demand more from their advertising technology and deliver better results for everyone in the digital advertising ecosystem.

As the Salesforce Business Analyst (CRM Strategy & Solutions Lead), you will play a pivotal role in aligning our commercial priorities with scalable, data-driven CRM solutions. You will guide Salesforce's evolution across teams, driving operational excellence through rigorous data governance, workflow optimization, and technical collaboration. Your expertise will ensure CRM capabilities are tailored to business strategy while enhancing efficiency, accuracy, and cross-functional transparency.

Translate GTM and commercial strategies into detailed Salesforce platform requirements.Own backlog prioritization, sprint planning, and communication in partnership with the Technical Team.Lead user acceptance testing (UAT), enhancement ideation, and roadmap alignment with business stakeholders.Drive rigorous data governance practices and ensure attribution accuracy and compliance reporting.Oversee operational troubleshooting and maintain workflow efficiency across sales processes.Collaborate with the Director of CRM Strategy & Solutions to align initiatives with long-term platform strategy.Maintain and optimize dashboards, reporting structures, and buyer-seat mapping.Champion platform upgrades, integrations, and proof-of-concept (POC) execution to support revenue growth.

3+ years of Salesforce business analysis, CRM operations, or platform strategy experienceProven ability to translate business needs into CRM technical requirementsStrong experience managing backlogs, sprint cycles, and stakeholder communicationDeep understanding of data governance, reporting, and CRM workflow managementExperience collaborating with technical teams on roadmap execution and troubleshooting

Salesforce certifications (e.g., Administrator, Business Analyst)Experience within AdTech, SaaS, or high-growth technology environmentsFamiliarity with agile methodologies and sprint planning tools

At OpenX, we look for individuals who are humble, driven, and smart. We value a growth mindset, adaptability, and the willingness to challenge the status quo. The ideal candidate will be both strategic and operational, passionate about data integrity and continuous improvement, and thrive in a fast-paced, collaborative environment.

OpenX is committed to building a diverse and inclusive workplace where everyone can thrive. We welcome candidates from all backgrounds and experiences, and we believe our differences make us stronger as a team and as a company.$90,000 - $107,000 a yearPursuant to any state, local ordinance, or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. OpenX is committed to fair and equitable compensation practices.

For all applicants, the base salary range is noted above, per year + bonus + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  A summary of our benefits, which include medical, dental, vision, 401k, equity and more, can be viewed here: https://www.openx.com/company/careers/ A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications.  

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers’ problems. We manage our customers’ expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

We are all owners of OpenXWe all have a voice to improve OpenXWe stake our personal and professional reputations on the excellence of our workWe are not interested in just "doing our jobs"; we take ownership to drive results

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally. 

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

Our three traits capture what makes a great team member at OpenX.

Ideal team players are humble and demonstrate integrity. They put the team's success above their own, share credit generously, and value collective achievements. They are self-assured, open to coaching, and committed to continuous learning.

Ideal team players are results-driven and motivated. They are curious, always seeking more to do, learn, and take on. As proactive problem-solvers, they take initiative without needing external motivation. They continuously think about the next steps and opportunities for improvement.

Ideal team players are smart and possess the intellectual acumen to understand the complexities of our organization and industry. They are interpersonally intelligent, good communicators, and exemplify sound judgment in their interactions across the company to foster a collaborative environment.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

Applicants can review our Applicant Privacy Policy at any time by visiting the following link: https://www.openx.com/privacy-center/applicant-privacy-policy/.

Apply for this job