ApplyDescription
Job Title:
Key Account Manager – Strategic Accounts
Location:
Remote - United States - Travel Required
Department:
Sales
Reports To:
Executive Vice President of Sales
Employment Type:
Full-Time
We are seeking a results-driven and relationship-oriented Key Account Manager (KAM) to manage and grow our designated Key Accounts, as identified by our Strategic Council. This is a role focused exclusively on nurturing existing high-potential customer relationships. The KAM will work to expand market share in both warehouse equipment and automation solutions within these accounts. The successful candidate will spend 50% or more of their time in the field, engaging directly with customer stakeholders.
OVERALL RESPONSIBILITIES
- Account Ownership: Manage a defined portfolio of key strategic accounts
- Relationship Development: Identify and engage key decision-makers and influencers within each customer’s warehouse equipment and automation functions.
- Solution Design: Work collaboratively with customers to understand operational challenges and develop tailored storage and material flow solutions.
- Collaboration: Partner with internal teams including Estimating, Engineering, and Project Management to craft competitive, cost-effective proposals.
- Growth Execution: Develop account strategies focused on growing wallet share, increasing customer satisfaction, and strengthening long-term partnerships.
- Field Engagement: Spend 50%+ of working time on-site at customer locations, gathering insight, observing operations, and nurturing relationships.
- Reporting & CRM: Maintain accurate and timely reporting of activities, opportunities, and key contacts in CRM and other reporting tools.
- Strategic Input: Provide feedback to internal teams on customer needs, industry trends, and product/service improvements.
KNOWLEDGE AND SKILL REQUIREMENTS
- 5+ years of experience in Key Account Management, Sales, or Customer Success, preferably in warehouse equipment or related industrial sectors.
- Demonstrated success in a relationship-focused sales role.
- Strong technical aptitude and ability to understand storage and material flow solutions.
- Excellent communication, negotiation, and interpersonal skills.
- Experience working with cross-functional teams to deliver custom solutions.
- Proficiency in CRM platforms and Microsoft Office Suite.
PROFESSIONAL QUALITIES
- Background in material handling or warehouse logistics
- Strategic thinker with a hands-on approach to customer engagement.
- High emotional intelligence and customer-centric mindset.
WHAT WE OFFER
- A strategic role with a high level of visibility and impact.
- Opportunity to work with major accounts and influence long-term growth.
- Competitive compensation package including base salary, bonus, and benefits.
- A collaborative and innovation-driven culture.
WORK CONDITIONS
- Remote role with frequent travel; candidates must reside within reasonable proximity to a major airport.
- Combination of remote/home office work, on-site customer visits, and occasional company headquarters or regional office meetings.
Why work for Storage Solutions – A Jungheinrich Company?
Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions.
Together, we innovate, solve challenges, and celebrate successes.
Additional Benefits
• Competitive Salary and Bonus Structure• Generous Paid Time Off• Medical, Dental, and Vison Benefits• 401K with Company Match• Company HSA Contribution• Professional Growth Opportunities
