Client Success Manager and Salesforce Consultant
Empowering our clients.re:Members associates support the powerful products on which hundreds of non-profit organizations -and their hundreds of thousands of users- rely. Our vision is to provide powerful solutions that help our non-profit clients improve the world.Why people love working here:
- Focus on personal and career development.
- Competitive salary, benefits, and other forms of compensation.
- Fresh approaches to using familiar skill sets and areas of expertise.
- Caring, capable leaders.
- Thriving culture powered by hybrid and remote team members.
- Our vision: Provide powerful solutions that help our non-profit clients improve the world.
- Our core values: Initiative, Collaboration, Reliability and Stewardship.
This role: A day and week in the life…
- Salesforce Administration - Manage and optimize Salesforce configurations, workflows, and integrations, with an openness to continually enhance expertise in Salesforce and related technologies.
- Data Architecture - Design and maintain robust data models, ensuring accuracy, scalability, and alignment with business objectives, while developing deeper proficiency in data strategies and tools.
- Business Analysis - Collaborate with stakeholders to gather requirements, analyze processes, and deliver actionable insights, fostering a mindset of continuous improvement and innovation.
- Project Management - Lead cross-functional projects, ensuring timely delivery of initiatives that align with client success and company goals, while honing project management best practices.
- Strategic Leadership - Act as a trusted advisor to clients and internal teams, providing strategic guidance to align technology and data solutions with our client’s missions, while cultivating strategic thinking and leadership capabilities.
This role: You will be successful in this role if you…
- Earned a bachelor’s degree in business, information systems, or related field.
- Project management experience preferred. Ideally working with Mid-market accounts.
- Have a minimum 2-3+ years of Salesforce experience configuring the platform utilizing best practices. (Salesforce certification preferred but not required). With experience with Non-profit cloud, NPSP, and/or platform app builder.
- Can command the room when dealing with various stakeholders to show transformational value, turn a troubled client situation around, or optimize the solution based on their leading pain point.
- Are well-organized, with high attention to detail and the ability to prioritize and time manage the successful execution.
Eligible candidates reside in one of these states: DC, FL, ID, IL, IN, MD, MI, MN, NC, NH, NJ, OH, PA, SC, TN, TX, VA, WV.Compensation$90,000 - $120,000 USD Annually This reflects the base salary range for this position. Actual pay may vary based on factors such as performance, skills, certification, and experience. The range provided is only one part of the overall compensation package offered to candidates.Benefits
- 20 days of PTO + 12 paid holidays
- Medical, Dental, Vision Insurance
- Pet Insurance Discount
- 401(K) Retirement Plan with company contribution
- Collaborative, high-energy work environment
- Hybrid/Remote first workplace
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