Be the Trusted Face of Mukuru in Rwanda!
At Mukuru, we’re more than a remittance company — we’re a bridge that connects families, supports communities, and empowers lives across Africa and beyond. As a Branch Teller, you’ll be at the heart of that mission, providing professional, efficient, and secure remittance services while building strong relationships with our valued customers.This isn’t just about processing transactions — it’s about being a trusted guide, ensuring compliance, driving sales, and keeping our customers safe every single day.
What You’ll Do
Transaction Processing
- Perform KYC checks on all sending and receiving transactions.
- Verify the authenticity of foreign currency and ensure compliance with Central Bank regulations.
- Accurately count, balance, and reconcile cash daily.
- Cancel outbound orders that don’t meet KYC requirements.
- Prepare and submit reports to the Central Bank of Rwanda.
Customer Service & Sales
- Provide outstanding, friendly service to every customer.
- Assist clients with forms and guide them through our products and services.
- Market Mukuru’s offerings to walk-in clients and out in the field.
- Grow the customer base through sign-ups, cross-selling, upselling, and regular follow-ups.
- Conduct competitor price checks and share insights with the team.
Compliance & Security
- Report suspicious transactions to the AML Officer and support EDD processes.
- Protect customer data, branch assets, PINs, and passwords.
- Conduct daily branch security checks and maintain a visitor log.
- Safely store devices and cash overnight.
- Complete all required compliance training and follow policies.
What You’ll Bring
- Education: Grade 12 / Equivalent (Diploma in Business, Finance, or related field preferred).
- Experience: 1+ year in financial services, cash handling, or branch operations.
- Knowledge: Foreign exchange, AML, FICA, and compliance frameworks.
- Bonus: Sales experience and working with local vendors/authorities.
Skills That Set You Apart
- Strong numeracy and accuracy
- Excellent customer service and interpersonal skills
- Organisational and administrative ability
- High level of professionalism and integrity
- Ability to thrive in a dynamic, fast-paced environment
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
