Program Director

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Position Summary:

Leads the successful delivery of integrated marketing and creative programs across a portfolio of clients by overseeing planning, scoping, and execution activities. Partners closely with senior client stakeholders and internal teams to align delivery models with strategic goals, optimize operational performance, and develop high-performing project management talent.

Role Qualifications:

• Must bring 10+ years of experience in program leadership or integrated project management roles within a creative, marketing, or consulting agency.
• Must demonstrate a proven ability to lead complex, multi-workstream client programs involving senior stakeholders.
• Must have experience aligning delivery strategies with client goals, creative ambition, and operational capabilities.
• Must possess strong financial acumen, including budgeting, revenue forecasting, and contract oversight.

Position Responsibilities:

• Serve as the primary delivery partner to senior client stakeholders, in partnership with the GVP of Account Management.
• Lead development of scopes of work, staffing plans, and program-level delivery models aligned to client objectives.
• Drive operational excellence through standardized delivery processes, tracking frameworks, and issue resolution protocols.
• Oversee program planning and ensure alignment between capacity and delivery needs by partnering with the Workflow Director.
• Track and report on delivery health, proactively surfacing risks and implementing corrective actions.
• Act as an escalation point for delivery or resourcing challenges requiring strategic resolution.
• Establish and maintain best practices for project intake, scoping, and team resourcing.
• Mentor, develop, and manage a team of Project Managers and Program Managers.
• Champion a culture of accountability, curiosity, and continuous improvement.
• Collaborate across departments to ensure delivery remains aligned with strategic and operational objectives.
• Support change management efforts and contribute to the evolution of WCG’s delivery models and tools.
• Communicate with co-workers, management, clients, and others in a professional and solution-oriented manner.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Other duties as assigned.

Essential Skills and Experience:

• Proven success in overseeing cross-functional delivery across creative, strategic, and technical workstreams.
• Strong command of project scoping, resourcing, and estimating practices.
• Experience implementing tools and frameworks to support project planning and forecasting.
• Excellent interpersonal, communication, and stakeholder management skills.
• Ability to balance people, process, and performance under pressure in a fast-paced environment.
• Strong leadership and mentoring experience, especially within project management teams.
• A strategic thinker with a solution-oriented mindset and ability to navigate ambiguity.
• Demonstrated experience improving operations, implementing change management, and driving delivery efficiency.

Reporting to this position:

Project Managers, Program Managers