RN Case Manager

Family Tree Private Care is a leading and trusted provider of concierge-level advisory services to older adults, those living with disabilities, and their families. Family Tree Private Care is an ideal fit if you are looking for a fulfilling opportunity, passionate teammates, and a growing company to help support your career.

The Company is based in Texas and is an award-winning healthcare services company that is ranked on the INC 5000 list of America's Fastest Growing Companies. The parent company has grown organically and through acquisition to become one of the region's fastest-growing healthcare services operators.

Despite our growth, we remain most proud of two things: Our premier reputation in the communities we serve and our culture of developing and promoting future leaders from within the company.

ROLE AND RESPONSIBILITIES

•  Performs initial assessments in clients’ place of residence to determine care needs and develop appropriate plans of care for families in need.
•  Ensures that all service agreements and intake documentation are uploaded in SharePoint immediately but no later than 24 hours before the first shift.
•  Presents a professional appearance and demeanor when visiting new and existing clients to ensure high rate of conversion from prospect to client.
•  Revises the plan of care as necessary to ensure quality and continuity of care.
•  Maximize sales potential by building a strong rapport with families, developing a thorough understanding of customer needs/requirements, and providing recommendations on the best arrangement of services (nursing, and/or care management).
•  In partnership with the Talent Acquisition Manager, completes skills assessments with new hires and provides support during new employee orientation (weekly or as scheduled). 
•  Ensures that a private nursing client’s Plan of Care is executed as written and updated as required. 
•  Ensures reassessments of client’s care needs are performed when a patient has a health status change, upon the physician’s request, and after a hospital discharge. 
•  Ensures the care services team has all essential care plan information to include billing rates in the software (e.g. ClearCare, etc) to match care providers with clients.
•  Conducts field supervisory visits to support Clinical Care Coordinators, Care Providers, and patients. 
•  Meets mandatory continuing education requirements of the company and licensing board. 
•  Promotes and educates the concepts of infection control and standard precautions in coordinating/performing patient care activities to prevent contamination and transmission of disease. 
•  Addresses client and care provider concerns in a timely manner. 
•  Establish transparency with ongoing pricing and cost of services prior to completing the admission. 
•  Serve as “account executive” for assigned clientele, maximizing the quality of care provided and profitability of services provided.
•  Provides effective communication to clients, family members, team members and other health care professionals.
•  Ensure and comply with all required protocols and documentation for various payors (i.e., Long-Term Care Insurance and Workers Compensation). 
•  Ensures that the system is updated with appropriate documentation of all client communication (including all in-home follow-up visits and phone calls) and client records (e.g., plan of care) in a timely manner. 
•  Collaborates with the care coordination team to ensure that Care Providers placed in clients’ homes are the best fit for meeting the needs and requirements of families served. 
•  Coordinates services and informs physician and other agencies of client's condition and change of needs.
•  Provide on-site training and education to Care Providers as needed and ensure that caregivers are always introduced to clients on or before their first day in a clients’ residence.
•  Ensure that caregivers are educated on all relative signs and symptoms of a client’s diagnosis.
•  Supervises, teaches, and provides clinical direction to other nursing personnel. Supervises 

•  Obtains physicians orders as necessary for admissions and ongoing clinical care. 
•  Track various quality metrics including, but not limited to readmission rates for clients, diagnosis-related recovery trends, change in condition, hospitalizations, discharges, etc.
•  Uses infection control measures that protect both the staff and client (OSHA)
•  Performs on call responsibilities and provides on call services to clients and families as assigned.
•  Perform other related duties or cross-cover as needed or as assigned.

ADDITIONAL SKILLS

•  Hungry, Humble, Smart. 
•  Embraces and exhibits the vision, mission, and core values of Family Tree Private Care.
•  Eager to deliver exceptional care to clients and willing to go above and beyond to satisfy clients and care providers.
•  Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
•  Able to organize and maintain electronic client records. 
•  Strong interpersonal skills with clients, care providers, and team members. 
•  Problem-solving and decision-making skills.
•  Excellent written and oral communication skills.
•  Able to manage time well and work efficiently.
•  Strong attention to detail and organizational skills. 
•  Works independently.
•  Compassionate and empathetic.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

•  RN required.
•  Strong candidates have a minimum of 1 year of experience working in the home care industry (or related industry – hospice, home health, hospital, etc.)

OTHER REQUIREMENTS

•  You must be able to lift up to 50 pounds at times with or without assistance.
•  Ability to drive when required throughout assigned region. 
•  Prolonged periods of sitting at a desk and working on a computer.
•  Maintain current driving license and vehicle insurance. 
•  Favorable background check.