As a Senior Product Operations Manager, you will play a critical role in creating and optimizing our product management and design processes. You will work closely with cross-functional teams, including product management, design, engineering, customer success, sales, operations and PMO. You will streamline processes, enhance product planning workflows, help with data driven insights and drive operational excellence.
What you’ll do:
- Process Optimization: Identify and implement improvements in product management and design processes to enhance efficiency and productivity.
- Tool Implementation: Evaluate, implement, and manage tools to streamline workflows and improve collaboration.
- Data Analysis: Collect, analyze, and interpret product performance data to provide insights and recommendations for continuous improvement.
- Project Management: Coordinate and manage product operations projects, ensuring timely completion and alignment with company goals.
- Cross-Functional Collaboration: Work closely with product managers, designers, engineers, and other stakeholders to ensure seamless communication and collaboration.
- Documentation: Maintain accurate and up-to-date documentation of product management and design processes, procedures, and best practices.
- Training and Support: Provide training and support to team members on product management and design tools, systems, and processes.
- Performance Metrics: Develop and track OKRs to measure the effectiveness of product operations and identify areas for improvement.
- Customer Feedback: Gather and analyze customer feedback to inform product enhancements and ensure customer satisfaction.
- Planning and roadmap communication: Work with cross-functional teams to run and optimize the quarterly planning process, track commitments and communicate roadmap and deliverable across the organization.
- Experimentation: Establish processes and tooling to enable product and design teams to run effective experiments.
What you’ll bring:
- 3-5 years of experience in product operations, product management, or a related field within the SaaS industry
- Bachelor’s degree in Business Administration, Information Technology, Design, or a related field.
- Strong understanding of product management and design processes.
- Experience with product management and design tools (e.g., Jira, ProductBoard, Figma, In-App guidance tools).
- Excellent project management and organizational skills.
- Strong analytical and problem-solving abilities.
- Thorough familiarity with analytics stacks including Segment, Amplitude and BI tools.
- Ability to create workflows using Zappier, Retool or other tools
- Effective communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
Personal Attributes:
- Innovative: Creative and out-of-the-box thinking.
- Adaptable: Flexibility with market and business changes.
- Customer-Centric: Focus on customer needs and experiences.
Collaborative: Effective cross-departmental collaboration.
Benefits:
- Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
- HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
- 100% paid short and long term disability plus life + AD&D benefits
- Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
- Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
- 16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child (available after six months of employment)
- Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business related items for your home office
- 401K: Reach your financial goals while reducing your taxes
This role will receive a competitive base salary, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable salary range for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected salary ranges for this role are below, subject to change. Tier 1: $148,500 - $183,500Tier 2: $133,700 - $165,200Tier 3: $118,800 - $146,800You can view which tier applies to where you plan to work here.
A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.Drata is on a mission to serve as the trust layer between great companies.Drata is a trust management platform that uses AI-driven automation to modernize governance, risk, and compliance, helping thousands of businesses develop a more secure, proactive, and risk-aware organization to continuously maintain trust with customers.We all recognize the importance of earning and keeping the trust of our customers when it comes to protecting their data.
We know how burdensome achieving and maintaining a strong GRC posture can be with the rise in compliance regulations. It’s a manual, redundant, error-prone, and unscalable process - and it only grows more complex and expensive over time.Our team of SaaS, security, compliance, and audit experts have built a better way - with automationEmployment at Drata is based solely upon individual merit and qualifications directly related to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law.
We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.
