Description
Overview
We are seeking a versatile and hands-on Information Services Technician to join our team. This role is ideal for someone who enjoys a variety of responsibilities, from basic IT troubleshooting to physical infrastructure work. The ideal candidate has foundational knowledge of networking (switches, routers, firewalls), general IT systems, and isn’t afraid to roll up their sleeves for rack-and-stack or cabling work in the data center.This is a great opportunity for someone looking to broaden their IT skills while supporting critical infrastructure in a fast-paced environment.
Key Responsibilities
- Perform rack-and-stack activities including installation, cabling, labeling, and basic hardware configuration.
- Provide Tier 1 support for IT service requests and incidents across networking, servers, and end-user systems.
- Assist with basic network troubleshooting (IP addressing, port configurations, patching, switch/router/firewall basics).
- Support deployment and maintenance of IT equipment (servers, switches, wireless APs, laptops, printers, etc.).
- Handle physical labor tasks such as moving equipment, organizing cabling, and maintaining IT work-spaces and data centers.
- Collaborate with senior IT staff to escalate complex issues and learn advanced troubleshooting.
- Document work performed, update ticketing systems, and follow IT policies and procedures.
- Participate in inventory management of IT hardware, tools, and supplies.
Requirements
Qualifications
- 1–3 years of experience in IT support, helpdesk, or infrastructure-related roles.
- Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
- Exposure to switches, routers, and firewalls (basic configuration or troubleshooting experience preferred).
- Comfort with data center work including cabling, racking, lifting, and equipment setup.
- Strong problem-solving skills with the ability to work independently and within a team.
- Willingness to learn, adapt, and take on varied responsibilities.
- Excellent communication and documentation skills.
- Ability to travel locally within the Austin area.
Preferred Skills (Nice-to-Have)
- CompTIA A+, Network+, or similar certifications.
- Experience with ticketing/help desk systems.
- Basic understanding of virtualization platforms (VMware, Hyper-V) or cloud services (Azure, AWS).
- Familiarity with IT security best practices.
Physical Requirements
- Ability to lift up to 50 lbs and work in server rooms/data centers.
- Comfortable with extended periods of standing, bending, or working in confined spaces while handling equipment.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
