WEBTOON Entertainment is a leading global entertainment company and home to some of the world's largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.
With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE and DC Comics, among many others.The Trust & Safety Manager is responsible for overall user, content, and platform safety on WEBTOON CANVAS platform.
This includes overall management content moderation programs and user/platform safety initiatives for user-generated content. You must be detail-oriented, visual, and self-motivated.
Bilingual in Indonesian required.
This is a contract-to-hire role. We are looking for candidates in the greater Los Angeles area.
Responsibilties
- Oversee T&S policy and compliance programs for SEA region, including Indonesia, Thailand, and Taiwan services.
- Manage trust and safety programs and closely collaborate with internal stakeholders for product development and business process outsourcing in order to achieve scalability and sustainability in operations. This includes translating business goals and strategies to team prioritization and resource allocation
- Prepare weekly and monthly reports of our policy and enforcement efforts - must be proficient with Excel formulas and SQL
- Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
- Conduct user research on key community issues and liaise with internal teams on platform solutions
- Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
- Keep up-to-date on current events and assist with policy research and analysis
Requirements
- 5+ years' experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)
- Experience working with moderation vendors, contractors, and BPOs
- Strong proficiency with technology: Experience using Zendesk or other helpdesk software, SharePoint, MS Office, etc
- Proficiency in Excel and/or SQL, and experience preparing reports
- Ability to understand and analyze complex cases; technically savvy and able to quickly learn new systems
- Interested in content policy, compliance, and/or internet governance
- Must have experience working with multicultural company
- Native-level proficiency in Indonesian
With approximately 170 million monthly active users, WEBTOON Entertainment’s IP & Creator Ecosystem of aligned brands and platforms include WEBTOON, Wattpad--the world’s leading webnovel platform--Wattpad WEBTOON Studios, Studio N, Studio LICO, WEBTOON Unscrolled, LINE MANGA, and eBookJapan, among others.Join us and work with some of the biggest artists, IP, and fandoms in comics!#WEBTOONApply for this job
