This position is part of a bid process associated with a Statement of Work. Candidates are
encouraged to submit their information and resumes highlighting their relevant experience.Position Title: Functional Consultant Help Desk Location: Springfield, VA Clearance Required: Top Secret/SCI. Must be able to pass CI PolyJob SummaryHive Group is seeking a technical consultant to provide technical support to our Federal government customers. This individual will work directly with clients to understand key elements of client business processes and then work onsite to implement and operate software products and service offerings by performing key tasks.
They will thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products.Key Responsibilities
- Triaging and remediating tickets
- Handling ticket escalations
- Generating reports and conducting analysis of Help Desk activities
- Communicating with technical and functional teams to remediate issues
- Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
- Supporting configuration management process
Qualifications
- BA or BS degree, or currently working towards a degree, required
- One or more years’ experience supporting software solutions such as acquisition systems for government, preferred
- Experience in developing SQL queries, preferred
- Experience in testing, training, configuration management, and organizational change
- management, preferred
- Experience in functional implementation and/or maintenance of financial system interfaces, preferred
- Self-starter, quick learner, and team player
- Experience in using Microsoft Excel, PowerPoint and Word
Physical Requirements:
- Qualified candidates will need to be able to commute to and move/traverse throughout the work facility.
A Commitment to Equal OpportunityHive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.Our hiring and promotion decisions are based exclusively on an individual’s qualifications and suitability for the role.Protecting Your InformationStay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists.
Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @hive-llc.com or @applytojob.com — not from free email services like Gmail or messaging platforms such as WhatsApp.If you receive suspicious messages requesting payment or personal information, please report them immediately to [email protected].
