Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.
We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…We’re looking for a Senior Manager, Customer Success to lead a team that ensures our most strategic accounts not only adopt Snapdocs, but realize real business impact. This is a high-visibility role where you’ll combine strategy, execution, and relationship-building to drive both customer and company growth.
What You’ll Do
- Lead, mentor, and manage a team of Customer Success Managers, setting clear expectations and ensuring they consistently deliver results.
- Own end-to-end customer engagement across key accounts, including account strategy, executive alignment, and measurable value delivery.
- Develop strategic account plans that align Snapdocs solutions with customer goals and long-term priorities.
- Build deep, multi-threaded relationships across customer organizations, from executive leadership to operational teams.
- Identify opportunities for adoption and expansion, driving upsell conversations and coordinating with internal teams to execute.
- Act as the voice of the customer inside Snapdocs, influencing product and cross-functional priorities.
- Travel to customer sites (4–8x per quarter) to strengthen partnerships and deliver impact in person.
What We’re Looking For
- 7–10+ years in customer-facing roles with steady progression toward owning large, complex accounts.
- Proven success leading and developing customer-facing teams that drive retention and growth.
- Experience working with mid-market and enterprise customers; Fortune 500 exposure is a plus.
- Strong project management skills with the ability to manage multiple accounts, deliverables, and stakeholders.
- Excellent communication and executive presence with the ability to adapt your message to any audience.
- Data-driven mindset with the ability to connect metrics to business value.
- A proactive, persistent, and empathetic approach to solving customer challenges.
Why Snapdocs?
Snapdocs is a place for people who want to do the best work of their careers. Here you’ll:
- Solve complex problems in an industry that impacts millions of people.
- Work with a team that values speed, clarity, and results.
- Grow in a culture built on excellence, accountability, and trust.
If you’re excited about leading a team that shapes customer success and accelerates our growth, we’d love to hear from you.At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:
- Excellent medical, dental, and vision coverage
- 401(k) with up to 4% company match
- 16 weeks of paid parental leave
- Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
- Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
- Summer & Winter Break (~1-week each) + 9 Holidays per year
- Healthcare and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (lifetime limit)
- Life and Disability Insurance
- $1,500 Annual Lifestyle Stipend to support your well-being
Please note: Part-time employees are not eligible for benefits at this timeSnapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.California residents applying for positions at Snapdocs are subject to our candidate privacy policy.
(www.snapdocs.com/california-candidate-privacy)
