About Cousins Properties:
Headquartered in Atlanta, Cousins is a fully integrated, self-administered and self-managed real estate investment trust (REIT). Cousins has a simple, compelling strategy: Premier urban Sun Belt office portfolio, Disciplined about capital allocation, Best-in-class balance sheet, with Strong local operating platforms. Acting through its operating partnership, Cousins Properties LP, primarily invests in Class A office buildings located in high-growth Sun Belt markets. Cousins Properties (NYSE: CUZ) develops, owns, and manages a 20 million square foot trophy office portfolio in the high-growth Sun Belt markets of Atlanta, Austin, Charlotte, Dallas, Nashville, Tampa, and Phoenix.Founded in 1958, Cousins creates shareholder value through its extensive expertise in the development, acquisition, leasing, and management of high-quality real estate assets.
The Company has a comprehensive strategy in place based on a simple platform, trophy assets, and opportunistic investments. For more information, please visitwww.cousins.com.
Job Summary:
The Association Manager of the POA will manage the Property Owner’s Association on behalf of the Board of Directors of the POA and Cousins Properties as Declarant. This role is responsible for overseeing the fiscal management, administration, and operations of the Association, providing unparalleled service and management of all POA aspects for residential, retail, and commercial members.
This position is located in Austin, TX. This position is on-site. This is not a remote or hybrid position.
Responsibilities:
Customer Relations and Property Management
- Manage all fiscal aspects of the Domain Property Owner’s Association, to include:
- Annual budget creation
- Dues estimates
- Annual reconciliation
- Monthly financial reporting, including budget comparison reports
- Final approval of invoices
- Oversee EOY accruals and monthly receivable
- Engage and proactively work with legal counsel on documents and communications
- Conduct monthly briefings with Senior Vice President & Managing Director and Vice President of Operations
Oversee all administrative functions of the POA
- Directly manage Administrative Manager position of the POA
- Directly manage Chief Engineer of the POA position
- Oversee & direct an elevated level of aesthetic requirements of POA grounds
- Maintain elevated customer service expectations for POA members
- Participate as an Officer of the POA Board of Directors
- Conduct quarterly member outreach and communications
- Create website for POA members to communicate POA business, post procedures for DDRB, etc.
- Confirm all vendor contracts are in place
- Issue RFPs for vendor services as required
- Track acreage and member voting calculations
- Oversee Special Event coordination
- Proactively coordinate any communications need as it relates to construction in or affecting the POA and its stakeholders
- Coordinate and contract with APD for patrol services in conjunction with Northside & Simon
- Oversee the tracking of all incidents impacting the POA including but not limited to:
- Security
- Property Damage
- Thefts
- Graffiti on POA property
- Stakeholder issues
Coordinate legal aspects of the POA (in conjunction with POA attorneys)
- Review, abstract and understand all POA governing documents (CC&Rs, Bylaws, maps, design guidelines, etc.)
- Recommend updates to the governing documents as needed & coordinate with the attorney
- Track and request easements as required
- Monitor and address trademark infringements by neighboring properties, engage with legal to prepare warning documentation
- Direct review/approval process of submissions to the Domain Design Review Board
- Work with POA attorneys to address any PR issues that may arise
- Update TCAD parcels as necessary
- Serve as main point of contact for ownership transitions
- Initiate tax return and franchise tax documents with the accounting department on behalf of the POA incorporation
Manage team in all aspects of operations of the
POA
- Conduct weekly property walks with team to ensure grounds are kept in excellent condition
- Manage duct bank requests and maintain mapping of banks on an annual basis. Direct team to visually verify duct banks every 5 years
- Prioritize and coordinate Capital Reserve projects
- Plan and execute maintenance projects: road repairs and striping, sidewalk repairs, landscape upgrades, electrical repairs/upgrades, pressure washing, graffiti removal, etc. with the POA team
- Oversee traffic management plan for Domain POA areas: consider additions of crosswalks/stop signs in necessary areas and work with customers/movability experts to successfully effect traffic management program to ease congestion
- Cultivate relationships with Austin Police, Austin Fire Department, TXDOT, and other relevant city/county leadership to effectively leverage POA interests
- Proactively coordinate any communications needs as it relates to construction in or affecting the POA
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required or Preferred Knowledge, Skills, and Abilities:
- Bachelor’s Degree preferred
- Must have 5+ years of experience in managing a commercial POA or HOA, which includes retail & residential stakeholders
- Must be highly responsive with an acute sense of urgency to meet the needs of others and be able to respond to the property for problematic and/or emergency situations
- Must be detail-oriented and well organized and have the ability to manage time and multiple projects efficiently and achieve the required results; must be able to define problems, collect data, establish facts, and draw valid conclusions
- Must possess strong interpersonal, verbal, and written skills and an ability to work and communicate effectively with all levels of operations
- Must demonstrate ability to analyze monthly and quarterly financial reporting, cost-benefit analysis, budget forecasting, and prepare monthly packages and annual operating budgets
- Customer Service – Demonstrate optimum customer service delivery while performing all job functions
- Responsiveness – Need to perform responsibilities with an acute sense of urgency to meet the needs of others; respond to solve problems; willing to accept a variety of tasks associated with this position and be flexible
- Integrity - Demonstrate sound business ethics; consistently comply with organizational values; protect confidential information
- Communication - Able to clearly express ideas; present verbal information in a straightforward manner; ask questions in order to open channels of communication; listen to understand perspective of others
Cousins is an equal opportunity employer where employment decisions are based on merit, qualifications, and aptitude. The Company does not discriminate in employment opportunities or employment practices on the basis of race, color, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin or ancestry, physical or mental disability, veteran status, age, genetic information, or any other class or characteristic protected by federal, state, or local law.
