Ready for your Next Adventure? Join arrivia
as a Service Desk team member!
Are you a tech-savvy problem-solver with a passion for helping others? Do you have a knack for turning technical jargon into clear, easy-to-understand solutions? If so, we have the perfect opportunity for you!
arrivia, a global leader in travel and technology, is on a mission to help people travel better and experience more. We are looking for a Service Desk II to join our team and provide top-notch support to our employees around the world.
What You'll Do
As a Service Desk Analyst, you'll be the first point of contact for all technical issues and requests. You will be a crucial part of our IT team, providing exceptional customer service and ensuring our employees can do their best work. Your day-to-day responsibilities will include:- Providing first-level support for all technical incidents and service requests through phone, email, text, and walk-ups.
- Troubleshooting connectivity issues for our remote users, ensuring they stay connected and productive.
- Using our Incident Management System to log, track, and resolve issues efficiently.
- Applying your knowledge of Operating Systems (Windows 11, Mac OS, Windows Server) and Directory Services (Azure Active Directory) to quickly resolve customer issues.
- Managing corporate endpoint devices using Microsoft Azure services like Intune, AutoPilot, and Endpoint, as well as JAMF for Mac OS.
- Assisting with user account management across multiple corporate environments.
What You'll Bring- Experience: At least 3-4 years of enterprise-level Service Desk experience.
- Technical Skills: Experience with troubleshooting connectivity issues for remote users and a strong understanding of technical issue analysis, testing, and resolution.
- Communication Skills: Excellent verbal and written communication, with the ability to explain complex technical issues in a clear, non-technical manner.
- Certifications: While not required, certifications such as COMPTIA A+, Network+, Server+, Security+, or Microsoft Windows 10, Azure AZ-900 are a plus.
- Problem-Solving: The ability to think clearly and solve problems under pressure.
- Self-Motivation: A proactive and dynamic approach to your work, with the ability to work independently.
- Schedule: 9 AM to 6 PM IST and weekends on a rotational basis.
Why arrivia?
At arrivia, we believe in bringing your whole self to work. We are a diverse, global team united by our passion for travel and technology. Our core values guide everything we do:- Stay Curious: We explore new challenges and make space to learn and grow.
- Keep it Real: We build trust through open, honest, and clear communication.
- Own It: We seek ways to make an impact and take action.
- Win Together: We create a culture of connection and inclusion where everyone can be their best.
Ready to start your adventure with us? Apply now and let's help the world travel better!
