This job is responsible for overseeing the team that is responsible for coordinating and providing program support for various types of programs at WellSky to patients. The scope of this job includes providing operational and management oversight of non-clinical team members to ensure program deliverables are met.
We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities:
- Lead and oversee clinical operation support staff by fostering collaboration, efficiency, and alignment with organizational goals.
- Anticipate and address operational challenges by analyzing trends, escalating critical issues, and partnering with senior leadership to implement sustainable solutions.
- Develop strategic work plans, delegate responsibilities, and optimize workflows to enhance team productivity and service delivery quality.
- Provide mentorship and advanced training to staff by cultivating a high-performing team committed to delivering exceptional clinical and operational outcomes.
- Drive talent management initiatives by leading recruitment, onboarding, and performance management processes in compliance with organizational policies and regulations.
- Leverage data and key performance indicators to inform decision-making, monitor quality improvement efforts, and elevate patient and partner satisfaction.
- Perform other job duties as assigned.
Required Qualifications:
- At least 6-8years related work experience.
- Bachelor’s degree or equivalent work experience.
- At least 2-4 years people management work experience.
Preferred Qualifications:
- Call center management.
- Utilization Management experience, clinical and non-clinical process understanding.
Job Expectations:
- Willing to travel up to 30% based on business needs.
- Willing to work additional or irregular hours as needed.
- Must work in accordance with applicable security policies and procedures to safeguard company and client information.
- Must be able to sit and view a computer screen for extended periods of time.
#LI-PG1#LI-OnsiteWellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.
WellSky is proud to be a drug-free workplace.Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
