About Vapi
Vapi is building the future of voice‑native applications. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 150,000 developers have signed up, with over 1,000 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses.
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About the Role
The role is a bridge between our customers and core engineering by ensuring that customers are able to deploy assistants quickly and without friction. This role will require you to solve technical issues that arise during any phase of the customer journey and act as a champion of Vapi within the organization to identify what other use cases we can solve.You will be responsible for resolving customer support tickets across Slack, email, and Discord. Work hand-in-hand with the engineers involved in the project to ensure their technical asks are delivered.
What You’ll Do
- Work with the largest companies in the world and help them understand Voice AI, Prompt Engineering and Vapi
- Build features that unblock and delight customers
- Collaborate with product and sales to determine the roadmap of Voice AI products
Who You Are
- 5+ years of hands on experience shipping products and interacting with enterprise customers - you need to be able to deliver features and speak to enterprise teams from day 1
- Quicker learner: You can rapidly ramp up on what a customer's use case and requirements are in order to provide immediate value
- Self-starter: You take initiative to get shit done and figure out what's the highest value thing to do
- Must have prior experience working with LLMs
- Bonus: Previous technical founder of a B2B SaaS company
Why Vapi
- Define the future of human–AI interaction: help pioneer a new era of voice-based AI products that are transforming how people and businesses communicate
- Own meaningful work at a breakout startup: join early, take real ownership, and have a direct hand in building a category-defining company from the ground up
- Surround yourself with exceptional people: work alongside a world-class team of engineers, operators, and builders backed by top-tier investors who believe in our mission
- Accelerate your career in a high-growth environment: grow fast, take on big challenges, and unlock opportunities as we scale one of the most exciting platforms in AI
What We Offer
- Competitive compensation: includes a strong base salary and meaningful equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Flexible time off: take-what-you-need vacation policy with an emphasis on rest and balance
- Daily meals: catered lunches and dinners provided for in-office days
- Lifestyle & wellness stipends: monthly allowances to support rent, transportation, food, fitness, and mental well-being
- Professional development: annual learning stipends for courses, conferences, and upskilling
- Team connection: regular offsites, team events, and opportunities to build in-person relationships
Compensation Range: $90K - $175K
