Why Casca?
Casca is building AGI for banking. We’re replacing decades-old legacy systems with AI-native technology that automates 90% of the manual work humans once had to do.
The Mission
Casca was founded by a team of Banking IT experts and AI researchers from Stanford University, Georgia Tech, and Goldman Sachs who believe that the future of banking is AI-native. Backed by Canapi, Y Combinator and top 100 US Banks, we're revolutionizing the $7T lending industry through GenAI systems - killing traditional lending software as we know it.As Founding Technical Account Manager at Casca, you'll build our customer success function from the ground up while ensuring financial institutions successfully adopt our platform.
You'll define onboarding processes, lead implementations, establish troubleshooting protocols, and become the trusted technical voice that sets the standard for client relationships as we scale.
What you’ll do:
As our Founding Technical Account Manager, you’ll:
- Support our customers post-sale—getting them live, trained, and scaling confidently on the Casca platform
- Own technical implementations—from onboarding to troubleshooting to long-term adoption
- Be the expert—understand how each customer’s workflow maps to our platform and help them get the most out of it
- Solve problems—work cross-functionally with product, engineering, and support to resolve issues quickly and keep customers happy
- Track customer health—proactively identify blockers, risks, or opportunities based on usage data
- Build trust—serve as the technical voice customers rely on when things get complicated
What you’ll bring:
- 1–3 years in a technical support, implementation, or customer success role
- Strong communication skills—you can explain complex systems without losing the room
- High EQ—you know how to empathize, de-escalate, and drive toward outcomes
- Fast learning curve—you’re comfortable working with new tools and APIs
- Resourceful mindset—you don’t wait to be told what to do next
- Drive to win—you bring urgency, ownership, and pride to the work
Bonus points:
- Experience with B2B SaaS, fintech, or enterprise onboarding
- Exposure to the banking or small business lending space
- Light SQL, Postman, or API experience
- You’ve created technical documentation or training resources before
- You’ve worked with CS, product, or engineering teams in a fast-moving org
What you'll get:
- Impact & Ownership: A unique opportunity to shape the future of banking through AI, owning end-to-end product initiatives.
- Collaborative Environment: Work alongside a talented and passionate team that values continuous improvement and knowledge sharing.
- Competitive Compensation: Includes salary, benefits, and potential equity in a fast-growing startup.
- Professional Growth: Access to resources and mentorship to expand your skill set, influence strategy, and accelerate your career.
- Culture of Innovation: We encourage risk-taking, learning from failures, and pushing the boundaries of what’s possible in fintech.
As an early-stage company building at the frontier of AI, we work with high intensity and commitment. While schedules can vary by role/team, many weeks will demand extra focus, flexibility and time particularly during major launches and high impact sprints. We're seeking those who are aligned to and able to commit to that expectation which includes 5 days per week in our San Francisco Office.Compensation Range: $125K - $160K
