Housekeeping Manager

• Lead by example: provide high-quality service and uncompromising hospitality toward all customers and Team Members.
• Manage a multicultural team and lead in a manner that embraces diversity.
• Ensure Autocamp standards, operating procedures, and policies are in place and followed.
• Master EOS and Asana workflow while attending weekly Leadership Meeting and 1:1s as well as Monthly Departmental meeting.
• Control Expenses within the Housekeeping department to provide budgeted margins in the flow of revenue.
• Recruiting, interviewing, and hire the housekeeping team.
• Ensure the housekeeping team is properly trained for their position.
• Ensure Team Members are properly logging time in and out, entering PTO hours, and following meal period break law. Troubleshoot discrepancies from previous shifts and make corrections as needed.
• Review team members' time cards are accurate and ensure payroll is correct at all times.
• Monitor Team Member performance and safety practices. Providing supervision and professional development, conducting counseling and evaluations, and delivering recognition and rewards.
• Routinely inspect accommodations and common areas to ensure property exhibits Autocamp’s high standards of cleanliness and orderliness. Examines carpets, flooring, drapes, and furniture for stains, damage, or wear, and all kitchen items (glasses, silverware, dishes) for spotlessness. Maintain records of inspection results.
• Maintain inventory of supplies and equipment, and distribute to housekeepers and other department Team Members, as needed.
• Manage the laundry process.
• Place orders and retain attic stock of room supplies, and furniture renovation or replacements.
• Review linen counts and supplies. Aid in budget control through supervision of housekeepers' use of linen, supplies, and equipment.
• Review the status of assignments, and assist and guide Team Members with follow-through when needed.
• Notify housekeepers when an inspection reveals sub-standard results, and support housekeepers, through training to help them meet expectations.
• Partner with other departments and management to ensure the best possible experience for each guest, in accordance with Autocamp’s standards and guidelines.
• Develop and implement plans that continually improve guest satisfaction and Team Member performance. Respond and follow up on assigned customer care issues.
• Resolve guest requests and complaints, and partner with other departments to ensure an excellent guest experience.
• Be knowledgeable of all emergency plans and safety practices, and know how to act upon them.
• Report any unusual occurrences immediately to the AGM/General Manager. Complete and submit compliance-related reports and forms as needed.
• Communicate in a timely manner with other department managers regarding issues that require their attention.
• Know the facilities and hours of operation of the property.
• Ensures that lost and found items are always properly recorded and checked into designated holding areas.
• Comply with guest accommodation entry code control policies and key control management for the department.
• Perform housekeeping duties, as needed
• Performs any other duties as requested by Assistant General Manager.

Competencies

• A working knowledge of best practices in housekeeping.
• Must have an understanding of how to use cleaning equipment and products properly.
• Knowledge of proper cleaning product handling and safety procedures.
• Intermediate knowledge of Computers and Google Workspace.
• Skilled in prioritizing assigned duties and evaluating the work of the housekeeping team.
• Excellent and effective leadership skills that guide Team Members in successfully carrying out various duties Team Members including housekeeping and safety practices.
• Able to understand safe work practices, and communicate these effectively to Team Members and management.
• Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established.
• Strong management and relational skills.
• Thoroughness and Attention to Detail.
• Excellent and Attentive Customer Service.
• Must be a MacGyver, and able to find solutions when issues arise.

Supervisory Responsibility