The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses.
Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend.We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google.
With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us!
Your Role
We're looking for a skilled Technical Writer to create customer help center documentation for our users. This is an incredible opportunity to be the voice of our product, directly impacting our users' success and satisfaction. Your work will empower customers to get the most out of our software, making their daily tasks easier and more efficient. By creating clear, helpful documentation, you will play a critical role in reducing support tickets, enhancing the user experience, and helping our customers become product experts.Your primary goal will be to ensure our help center content is accurate, user-friendly, and comprehensive.
You'll be the ultimate advocate for our users, translating complex software features into simple, easy-to-follow instructions. You'll work hands-on with the product, getting to know it inside and out so you can produce high-quality articles and guides that truly resonate with our customer base.
This is a contract role for 20-40 hours per week.
You Will
- Create and maintain a wide range of documentation, including help center articles, FAQs, and guides for our software.
- Update screenshots and other visual assets to keep our documentation current and aligned with product changes.
- Independently test workflows and recreate scenarios to gain a deep understanding of the user experience and create optimal documentation.
- Collaborate with product and engineering teams to ensure documentation is accurate, reflects new features, and aligns with the overall product strategy.
Qualifications
- Proven experience as a technical writer, ideally in a B2B SaaS or technology environment.
- A strong understanding of software documentation standards and best practices.
- Exceptional attention to detail and a passion for creating clear, concise content.
- The ability to translate complex technical concepts into simple, user-friendly language.
- Experience with TechSmith products (Camtasia, Snagit).
Nice to Haves
- Experience with Zendesk Help Center administration or other content management systems.
- Experience creating instructional videos or other multimedia learning materials.
- Familiarity with procurement processes and systems including ERP, P2P, sourcing, supplier management or AP automation.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
The hourly rate for this role is $50. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!
