Company Overview:
Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.Location: Preference for candidates in the NY Metro Area (Open to candidates across the Eastern U.S.)Position Overview:We are seeking a Technical Account Manager (TAM) with a strong background in Security Operations Center (SOC) management.
This role is designed for someone who can bridge the gap between clients and technical teams driving a world-class client experience while leveraging deep SOC knowledge to deliver measurable value. The TAM will act as a trusted advisor to clients, ensuring they maximize the value of Arctiq’s managed security services while providing insights, recommendations, and guidance on SOC operations, security posture, and incident response.Responsibilities:
- Serve as the primary technical point of contact for assigned client(s).
- Build strong, trusted relationships with client executives, CISOs, and security leaders.
- Proactively communicate SOC performance, threat trends, and risk posture through regular business reviews and ad-hoc strategy sessions.
- Collaborate with clients to understand business objectives and align SOC capabilities accordingly.
- Leverage hands-on knowledge of SOC operations to translate technical findings into actionable business insights for clients.
- Act as a liaison between the SOC, engineering, and clients to ensure effective resolution of complex security incidents.
- Partner with Security Engineers, and Sales teams to ensure smooth service delivery and high client satisfaction.
- Provide feedback to delivery teams to improve SOC processes, tools, and playbooks.
- Identify upsell/cross-sell opportunities based on client needs and emerging security gaps.
Qualifications:
- Bachelor's Degree/Diploma in Information Security, Computer Science, or Computer Engineering.
- Preferred professional designations such as CISSP, CISM, or CISA.
- 5+ years of experience in SOC management, or security advisory capacity.
- Experience engaging directly with C-level stakeholders in a consultative or advisory capacity.
- Demonstrated expertise in managing, configuring, and optimizing Security Information and Event Management (SIEM) platforms to enhance threat detection, incident response, and overall security operations effectiveness.
- Comprehensive knowledge of client-server applications, web applications, databases, firewalls, VPNs, and enterprise antivirus products.
- Deep understanding of networking principles, including TCP/IP, WANs, LANs, and Internet protocols.
- Exceptional leadership skills and analytical abilities.
- Excellent written and verbal communication skills, with strong presentation abilities.
- Ability to prioritize tasks and adapt to changing priorities.
Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.
