Mortgage Servicing Associate

Essential Functions Include:

• Review loan maintenance and required source documents. Investigate and resolves discrepancies as needed pertaining to Loan Maintenance.
• Oversee sub servicing’s methods to include but not limited to ensuring secondary market loans are boarded accurately and monitoring of reports and general oversight.
• Process and reconcile daily payments received for secondary market loans.
• Compete mortgage verifications upon receipt.
• Communicate and document loan payoffs to external and internal request.
• Ensures prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and compliance.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Location:

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Days of Work: Monday-Friday. Standard hours are 8:30 am - 5:00 pm.

Required Education and Experience:

• High school diploma/GED equivalent.
• 1 year experience in banking or mortgage servicing required.

Compensation:

• The pay range for this position is $19.00 - $25.00 hourly. The targeted pay rate is $19.00 - $21.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
• Comprehensive benefits package for full-time employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee Stock Purchase Plan
• Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities