Sigital is seeking an experienced, ServiceNow technical consultant with solid foundation and knowledge of the ServiceNow platform to join our team. This is a hands-on role capable of leading technical advisement and development to ensure customer engagements are successfully delivered. The consultant will have the ability to guide customers by doing 30% administration, 60% development and 10% advisement work.
Job Responsibilities
● Be a member of the overall implementation project team.● Drives process definition, re-engineering, improvement, and gap analysis of current/to-be processes. Identifies solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs to the level required for the subsequent stages of the engagement.● Identifying areas of business process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons, and risks.● Communicating with your team and client business process and requirements, ensuring that proposed solutions meet client expectations.● Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.● Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.● Serve as a liaison between client and technical implementation team● Ensuring process-related deliverables to clients are complete, consistent, high quality, and timely, and delivering valued outcomes.● Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.● Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.Qualifications● The qualified candidate will have 2+ years of technical experience as a ServiceNow technical consultant as well as demonstrable experience with successfully delivering customer development initiative.
Proven consulting experience leading the analysis and documentation of as-is processes and definition and deployment of to-be processes and solutions in client environments.ServiceNow certifications Requirements:● ServiceNow Certified Implementation Specialist- ITSM.● Certified ServiceNow Administrator (CSA)● ServiceNow Certified Developer is preferred but not required.● Another CIS is preferred but not required.● (2) ServiceNow Micro Certifications is preferred but not required.● Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during Managed Service contract term.● Knowledge and experience in Agile methodology, including creation of user stories.● Understanding of JavaScript and HTML●
Must be a US Citizen
● Ability to wear multiple hats for an implementation.● Strong interpersonal skills, client centric attitude, ability to deal with cultural diversity● Proven team player and team builder
What Sigital offers:
• Remote FTE work• Healthcare Benefits/401K Plan• Working for a passionate ServiceNow Specialist Partner
