Customer Success Manager - LATAM

BitGoOnsite

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit

www.bitgo.com.Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region.

Responsibilities:

Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
L1 Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.

Skills & Experience:

Strong desire to learn, curiosity to understand how things work

Fluent in both English and Portuguese, additionally Spanish preferred

Motivation to be a champion of customers and represent their voice with empathy

Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes

Ability to handle conflicting priorities, creative problem solving skills

Strong written and verbal communication skills

Experience in the cryptocurrency trading, custody space preferred

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Life at BitGo

BitGo is the market leader in institutional cryptocurrency financial services, providing clients with security, compliance, and custodial solutions. In 2013, we introduced the industry?s first multi-signature hot wallet. Today, BitGo is the world's largest processor of on-chain Bitcoin transactions, processing 15% of all global Bitcoin transactions, and $15 billion per month across all cryptocurrencies. BitGo supports over 100 coins and tokens, and has over $2 billion in assets in wallet. Our customer base includes the world's largest cryptocurrency exchanges and spans more than 50 countries. In 2018, we introduced BitGo Custody and launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. We're backed by Craft Ventures, DRW, Galaxy Digital Ventures, Goldman Sachs, Redpoint Ventures, and Valor Equity Partners. BitGo is the security leader in cryptocurrency and our security focus extends to our social media profiles as well. We have over 100 employees but most of them are not listed on LinkedIn.

Thrive Here & What We Value1. Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution.2. Collaborative work environment3. Opportunities for professional growth and development4. Flexible work schedule options5. Recognition for outstanding performance6. Join a team of great people who strive for excellence and personify our corporate values of open communication, collaboration, accountability, craftsminas, and a client first approach.7. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want to be part of the team that changes the world’s financial markets.8. Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you'll be able to look back and say you were part of the team that transformed finance.

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