Logistics Robotics Field Engineer

Job Title:

Department:

Job Level:

FLSA:

Job Summary:

Key Duties/Responsibilities:

• Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
• Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
• Integrate robotics solutions into existing workflows and industrial systems.
• Conduct testing and validation to ensure optimal robot performance and reliability.
• Train end-users on robot operation, upkeep, and troubleshooting.
• Monitor deployed robots and recommend improvements for operational efficiency.
• Maintain accurate records of support activities, assets, and system changes.
• Perform root cause analysis and execute corrective actions for robot failures.
• Escalate complex issues to higher-level support as needed.
• Provide feedback to internal teams to enhance product performance and industrial integration.
• Ensure adherence to safety protocols and identify potential hazards.
• Work flexible hours to support customer operations across multiple sites.
• Be on-call one weekend per month to provide urgent customer support.
• Travel frequently to customer locations and Bear Robotics’ US offices as required.
• Contribute to the launch and growth of Bear Robotics’ industrial robotics vertical.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None.

Required Skills/Abilities/Qualifications:

• On-site field experience with robotics deployments
• Hands-on experience with AGV and AMR systems
• System integration knowledge
• Industrial engineering background
• Mechanical and maintenance skills
• Familiarity with warehouse systems and industrial workflows
• Excellent troubleshooting and problem-solving skills
• Strong customer service and interpersonal skills
• Ability to work flexible hours, including occasional weekend on-call support
• Frequent regional travel to customer locations and travel to US offices as needed
• Valid driver’s license with a clean record

Preferred Skills/Abilities/Qualifications:

• Previous experience integrating robotics in industrial or warehouse applications
• Experience with Linux Terminal, coding, or automation tools
• Data visualization experience (Looker, Tableau, PowerBI)
• Multi-site industrial deployment experience

Education/Experience:

• Bachelor’s or Master’s Degree in Industrial Engineering, Robotics Engineering, Mechanical/Electrical Engineering, or related discipline
• 2+ years of customer-facing technical or field engineering experience

Physical Requirements:

• Prolonged periods of sitting, standing, and walking, including time at a desk and on industrial/warehouse floors.
• Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robotics systems.
• Ability to lift, carry, and maneuver objects up to 50 lbs, including robot components and equipment.
• Ability to operate hand tools, power tools, and testing equipment.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to communicate clearly, hear, and respond to others in industrial environments.
• Ability to travel frequently, including regional travel to customer sites and occasional travel to US offices.
• Capacity to work in varied environmental conditions (e.g., warehouses, factories) that may involve temperature fluctuations, noise, or other industrial conditions.

Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.