JOB DESCRIPTION
Job Title: Lead Case ManagerEffective Date:8/22/2025Reports to: Housing Program ManagerPay Range: $32.69-$39.74Status:☒ Full Time ☐ Part Time ☒ Regular ☐ TemporaryFLSA: ☐Exempt ☒ Non-ExemptJob Summary:The Lead Case Manager is a key leadership role within Chief Seattle Club’s Housing Department, responsible for providing direct case management services, operational oversight, and staff support across multiple housing programs including Rapid Rehousing (RRH), Eviction Prevention (EVP), Diversion (DIV), and Permanent Supportive Housing (PSH).
This position ensures continuity of care and operations, especially during the absence of the Housing Program Manager.The Lead Case Manager serves as the primary point of contact for case managers needing guidance, supports the implementation of evidence-based practices, and helps maintain program performance standards. This role also offers a unique opportunity for professional development, preparing the Lead for future management responsibilities.Essential Job Functions:Staff Support & Supervision
- Provide consistent, field-based guidance and mentorship to case managers.
- Serve as acting supervisor in the absence of the Housing Program Manager.
- Ensure daily office operations run smoothly and on schedule.
Program Oversight
- Monitor service delivery across RRH, EVP, Diversion, EHV, and Streets to Home programs.
- Assist with program administration, including scheduling, documentation, and reporting.
- Represent the Housing Department in internal and external meetings.
Service Delivery
- Conduct individualized needs assessments and develop permanent housing plans.
- Provide ongoing case management and follow-up to ensure housing stability.
- Coordinate services with Chief Seattle Club partners and external agencies.
- Training & Development
- Support new staff in service delivery best practices and organizational procedures.
- Model trauma-informed, culturally competent care in all interactions.
- Facilitate internal workshops and contribute to staff development initiatives.
Performance & Compliance
- Ensure program goals are met, including:
- 80–90% permanent housing exit rate.
- 95% retention rate at 6 months post-exit
- Maintain accurate records in HMIS/Clarity and other systems.
- Support budget tracking for move-in costs, subsidies, etc.
Safety
- Support resident safety by responding appropriately to emergencies, reporting hazards or incidents promptly, and modeling safe practices in alignment with agency policies and trauma-informed care principles. Completion of all safety-related trainings. May be asked to participate in safety meetings.
Non-Essential Job Functions:
- Collaboration with internal departments and external partners and agencies.
- Perform other duties as situation requires or as assigned by supervisor.
Knowledge, Skills and Abilities Required: Education: A bachelor’s degree in social work, psychology, sociology, human services, or a closely related field is typically preferred. Experience may be substituted in lieu of education.Experience:
- A minimum of 4 to 5 years of professional experience in case management or a directly related field.
- Familiarity with Coordinated Entry for All (CEA) and King County Regional Homelessness Authority systems.
- Must be comfortable working in a fast-paced, trauma-informed environment.
Licenses/Certifications: Certified Case Manager (CCM) or training in trauma-informed practices.Technical Skills & Competencies:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Calendar).
Soft Skills:
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications:
- Demonstrated leadership or supervisory experience preferred.
- Experience working with American Indian and Alaska Native community is strongly preferred.
Physical Requirements: This role is primarily performed in an office setting, with occasional local travel required to attend meetings, trainings, and provide outreach services in the community. The position may involve prolonged periods of sitting, computer use, and phone communication. Flexibility is essential, as the work environment can be fast-paced and emotionally demanding due to frequent interaction with individuals experiencing significant hardship. The organization is committed to fostering a safe and supportive space for both staff and clients, with appropriate resources and accommodations available as needed.Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc.
As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees isAvailableReasonable accommodation will be made to enable individuals with disabilities to perform the essential functions. Benefits Summary: Full-time employee benefits package includes:
- Medical, Dental, Vision, and an Employee Assistance Program
- Public Transportation (ORCA) pass
- 401(k) Retirement Plan
- Paid Time Off, Holiday Pay, and Night Shift Differential
- Transparent Pay Schedule
- Internal Hiring and Encouraged Advancement
This job description is intended to describe the general nature of this job and may not include all responsibilities that might be required of the person holding this position. This job description is subject to change at any time at the sole discretion of the company and does not establish a contract for employment.Signature: Date: Equal Employment OpportunityChief Seattle Club is an equal opportunity employer. Employment decisions are based on merit and business needs. It is Chief Seattle Club’s policy not to discriminate against employees and applicants based on race, color, citizenship, status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by law, with respect to recruitment, hiring, training, promotion and other terms and conditions of employment.
All employment decisions shall be consistent with the principle of Equal Employment Opportunity.Chief Seattle Club is committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, and vendors.
32.69 To 39.74 (USD) Hourly
