IT Technician at Eagle Analytical

Position Summary

The IT Tech role is responsible for managing and maintaining both IT infrastructure and laboratory instrument software to ensure smooth operations and data integrity. This includes troubleshooting technical issues, supporting system upgrades, and coordinating with offsite IT teams and vendors. The position also involves providing user support, managing inventory, and collaborating with engineering and quality teams to ensure compliance with regulatory standards.

Essential Responsibilities

Assist and maintain local in-house servers, Internet infrastructure, and related equipment (e.g., switches, panels, cabling).
Manage IT and electrical inventory, including cords, backup batteries, cables, and printers.
Provide day-to-day troubleshooting support for computers, headsets, software, printers, SharePoint, and other technical tools used in both the laboratory and office environments.
File support tickets for issues such as user lockouts, software installations, new computer assignments, and technical troubleshooting.
Assist and troubleshoot software for laboratory instruments, including Scan RDI and Empower systems.
Assist with the Laboratory Environmental Monitoring System (LIMS), including user management, alarm handling, email notifications, and archiving process for Scan RDI and Empower server data, ensuring smooth data transfer to cloud servers.
Support the maintenance and updates of laboratory software to ensure compliance with operational standards and maintain data integrity. Adhere to and support company cybersecurity policies.
Research solutions using available information resources and advise users on the appropriate actions.
Actively participate in IT projects that fall outside the scope of help desk tickets.
Stay up to date with system information, changes, and updates.  Assist with related special projects, as assigned

Qualifications

Working knowledge of relevant software, hardware, and equipment operations.
Strong customer service skills and experience.
Proven experience in troubleshooting and providing help desk support.
Effective oral and written communication skills.
Strong problem-solving and technical support abilities.

Life at Eagle Analytical

At Eagle, we have been serving our customers since 2004. As a FDA registered and ISO certified laboratory, we can work with you to find science-based solutions for any issue you may encounter. From testing compounded preparations to providing consulting services by industry experts to working with researchers on clinical trials and INDs, Eagle is equipped to meet your needs.

Our state-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for serving all of your analytical and microbiological testing needs. We offer quality science-based testing solutions that are compliant with applicable regulatory guidelines for the wide array of tests that we perform. Eagle can test your compounded preparations for sterility, bacterial endotoxins, beyond-use-date determination, potency, container-closure integrity, anti-microbial effectiveness, and more.

With Eagle as part of your team, confidence will soar.

Thrive Here & What We Value

Complying with PCCA policies, SOPs, ISO 17025, cGLPs, Quality Control guidelines

Participating in team discussions, achieving goals

Assisting customers with basic questions

Special projects as assigned

Commitment to high-quality testing and customer solutions for unexpected results

State-of-the-art equipment and technology

Strong emphasis on teamwork and collaboration

Emphasis on HPLC analytical chemistry in the pharmaceutical industry

Clean, orderly, safe laboratory work area

Commitment to safety, compliance, quality control

IT Technician

Position Summary

Essential Responsibilities

Qualifications

Life at Eagle Analytical

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