Location:
San Francisco (100% In-Office)
Experience: 2-4 yearsSalary: $100K - $140K • Offers Equity
About Us
At Giga, we’re shaping the future of conversational AI, fully automating customer support to elite levels for enterprises.Our customers trust our agents to navigate complex, real-world conversations with clarity, accuracy and scalability. We've deployed AI agents that resolve over 1 million support tickets monthly for one of our early customers alone. Now working with the most recognizable names in food delivery and crypto, we are gaining significant traction as a frontrunner in this space against our biggest competitors.With multi-year contracts secured across several industries and a large Series A round that recently closed with investors such as Y-Combinator and Nexus VP, we’re on track to power the next trillion voice interactions.
Why Join Us?
- Momentum: Be a part of a team that has seen validation from both customers and investors alike
- Impact: Have a hand in key outcomes on this small team, by tackling new challenges daily
- Growth: Fast-track your career and learn startup operations from the inside
About the Role
We’re looking for a high-potential BizOps candidate to work cross-functionally across the team. You’ll be the go-to person for solving problems, closing gaps, and making sure nothing falls through the cracks. This is a hands-on, high-visibility role with broad exposure to all areas of company building.
What You’ll Do:
- Work on tech and product operations (i.e. quality assurance of our agents)
- Help create and refine workflows to keep the team efficient and effective
- Handle relationships with partners and third party service providers
- Manage calendars, travel, and logistics for the leadership team
- Jump in wherever needed and see projects through to completion
Who You Are / Must-Haves:
- 2–4 years of experience in operations, product ops, or a related field
- Ready for a fast-paced environment—you’re energized by challenge
- Clear communicator who can handle sensitive information with maturity
- Solutions-first mindset; you spot and resolve issues quickly
- Proactive and always willing to learn
- Graduated from a Tier 1 university
- Strong organizational skills
Perks & Benefits
- Extremely competitive total compensation
- Equinox membership
- Wellness allowance
- Full health, dental, and vision coverage
- On-demand snacks, meals, and coffee to keep you fueled
Interview Process
- Screening call w/ recruiting lead (20 min)
- Intro call w/ Head of Ops (20 min)
- Call w/ CEO (15 min)
- In-office interview (full day)
Compensation Range: $100K - $140K
