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America’s Auto Auction Group includes America’s Auto Auction (“AAA”) and Axle Funding, leading nationwide vehicle auction/remarketing and floorplan finance companies. Based in Carmel, IN, AAA is one of the nation’s premier and rapidly growing auto auction groups with locations across 20 states. The company’s daily mission is simple and straightforward: providing the highest quality service and operational execution for dealers and institutional customers.We are seeking a skilled and customer-focused IT Field Service Engineer to join our team, supporting auction locations across the U.S.
In this hands-on role, you’ll travel to sites to deploy, configure, and troubleshoot the technologies that keep auctions running, from Cisco/Meraki routers and switches to IBMi auction platform servers, wireless, and related infrastructure. You will be the go-to resource for on-site technical assistance, preventive maintenance, and sale-day readiness, ensuring each location operates at peak performance.This is a field-heavy, customer-facing position, ideal for someone who thrives in varied work environments, likes solving problems on the spot, and is comfortable working independently or as part of the team.Key Responsibilities• Serve as the escalation point for infrastructure issues.• Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.• Perform network cutovers, hardware swaps, and system validations with minimal downtime.• Conduct preventive maintenance to keep sites operational and avoid sale-day disruptions.• Maintain accurate site documentation, including network diagrams, equipment inventories, and configuration notes.• Work closely with IT teams and auction staff to resolve issues quickly and clearly.• Document all work via tickets using Jira Service Management.RequirementsRequirementsRequirements / Qualifications• Bachelor’s degree or technical certifications and equivalent hands-on experience.• IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).• Experience with:o Cisco/Meraki routers, switches, wireless, and VLANso Windows Server environments• Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).• Experience with Mobile Device Management a plus.• Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.• Strong communication skills with both technical teams and non-technical users.• Able to lift and rack IT equipment.Benefits:• 401K with Matching• Medical, Dental, Vision• Short- and Long-term disability• Critical Illness• Paid Holidays• Paid Time Off• Educational Assistance• Life Insurance• AD&D Insurance• Employee Assistance Program (EAP)• Parental LeaveJoining America's team comes with a host of employee benefits, including comprehensive healthcare coverage (medical, dental, vision), retirement planning opportunities through our 401(k) program, and paid time off benefits, encompassing parental leave, and PTO.
We are committed to fostering a supportive and rewarding work environment where your well-being and professional growth are a top priority.America’s is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
America’s provides reasonable accommodations when requested by a qualified applicant or employee with disability unless such accommodations would cause an undue hardship.Salary DescriptionSalaried position DOE
