Senior Business Development Manager (North America)

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences.

Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.

- Generate qualified opportunities for the company by rigorously prospecting and researching in the assigned region/market.- Do rigorous research on assigned accounts, and build an effective sales pipeline.- Strike and initiate conversations with high-profile personas of companies you are prospecting.- Be the face of Freshworks and pitch the company and our products to the prospects.- Come up with creative emails and campaigns to draw the attention of prospects.

- 4 to 7 years of work experience in any customer-facing sales/BD role- Willingness to work in-office for 5 days a week- Clear, concise, and effective written and oral communication skills.- Empathy towards customers and understanding their needs.- Interest, curiosity, and openness to learning new technologies.- Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.- Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.- Ability to handle rejections and stay focused and driven.- Ability to multi-task and manage your tasks effectively.- Ability to ask the right questions and qualify a customer's needs- Ability to ask open-ended questions and understand the customer's pain points- Ability to do a PowerPoint presentation and explain the capabilities of our products to customers- understand the Regional nuances of designated market- Experience in cold calling- Understanding the Sales metrics and numbers- Capture Minutes and Meetings and update CRM Meticulously.

- Prior work experience in B2B SaaS product companies in domains relevant to Freshworks' suite of products.- Prior exposure to tools like LinkedIn Sales Navigator, Discover Org, ZoomInfo, etc.- The proven track record of consistency in overachieving targets.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.