About the Role:
In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.The shift timing would be: 2:30 PM to 11:00 PM CET.
This would be any 5 days of the week. This role is for people who reside in Spain, Portugal or Italy and have a work permit.
Key Responsibilities:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Conducting product walkthrough and providing resolutions to customers queries
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Answering questions over email, phone calls, & live video calls.
- Finding ways to go above & beyond to help customers
Requirements:
- Primary fluency in verbal and written communication skills in French is essential.
- Empathy and patience.
- Curiosity and a problem-solving mindset.
- Previous experience at a start-up or in a customer support role.
- Strong analytical background - our product is very math and numbers heavy!
- Solid verbal, written, presentation, and interpersonal communication skills
- Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint
- Experience working with Zohodesk or other support/service software
How to apply for this position?
Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.Tip: Avoid using AI-generated responses. We want to hear from you!
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.In 2025, we scaled to;
- 500K+ properties syncing daily
- 60K+ customers worldwide
- 270+ globally remote team
- 36% diversity
Industry awards won:
- SaasBoomi 2021
- The Shortyz 2020
- The Shortyz 2023
- STRive Awards 2025
We continue to grow exponentially backed by a strong team to take us to the next level.
Why join PriceLabs?
- Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
- Work with a global team (18 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
- We are a freemium product, so marketing leads the charge on customer acquisition.
- We are a remote-first organization and accept work from home as the norm.
PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate on the basis of race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
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*First Name*Middle NameLast Name*Email*Phone*Have you worked for a SaaS company before?*YesNoWhat was your 10th grade Math score?*Why you and why this role? (Please avoid using an AI-generated response)*Are you comfortable solving Math / Analytical reasoning based questions during the interviews?*--Choose--YesNoAre you comfortable with the shift timing from 2:30 PM to 11:00 PM CET?*YesNoAre you comfortable working any 5 days of the week? *--Choose--YesNo Where do you reside in Europe?*--Choose--SpainPortugalItalyOther but open to relocate to one of the aboveOther but not open to relocate to one of the aboveDo you have the full work authorization for the EU or one of the three countries mentioned above?*--Choose--YesNoPlease select your proficiency in French*--Choose--Primary fluency / bilingual proficiencyFull professional proficiencyLimited working proficiencyNo proficiencyPlease select your proficiency in English*--Choose--Primary fluency / bilingual proficiencyFull professional proficiencyLimited working proficiencyNo proficiencyWritten and Oral communication - Which other languages are you fluent in?*What are your expectations in terms of compensation?*Notice Period?*Immediately available15 days or less30 days or less60 days or less60+ daysDo you have experience in the Vacation Rental industry?*--Choose--YesNoHave you used PriceLabs as a customer?*--Choose--YesNoDo you know anyone who works at PriceLabs?*--Choose--YesNoIf the answer to the above question is "Yes", whom do you know and in what capacity?
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"description" : "<div style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lato, sans-serif, ;"><strong style="box-sizing: border-box;"><u style="box-sizing: border-box;">About the Role:</u></strong><br style="box-sizing: border-box;"><br style="box-sizing: border-box;"></div><div style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: Lato, sans-serif, ;">In the Product Specialist role, you will be the first layer of communication with our customers.
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This would be any 5 days of the week. <strong>This role is for people who reside in Spain, Portugal or Italy and have a work permit.</strong></u></div><div><br></div><div><strong>Key Responsibilities:</strong></div><ul><li>Taking ownership of customer issues reported and seeing problems through to resolution</li><li>Conducting product walkthrough and providing resolutions to customers queries</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues</li><li>Provide prompt and accurate feedback to customers</li><li>Ensure proper recording and closure of all issues</li><li>Answering questions over email, phone calls, & live video calls.</li><li>Finding ways to go above & beyond to help customers</li></ul><div><strong>Requirements:</strong></div><ul><li>Primary fluency in verbal and written communication skills in French is essential.</li><li>Empathy and patience.</li><li>Curiosity and a problem-solving mindset.</li><li>Previous experience at a start-up or in a customer support role.</li><li>Strong analytical background - our product is very math and numbers heavy!</li><li>Solid verbal, written, presentation, and interpersonal communication skills</li><li>Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint</li><li>Experience working with Zohodesk or other support/service software</li></ul><div><strong><u>How to apply for this position?</u></strong></div><div><br></div><div>Please fill out the form with the required details.
If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.</div><div>Tip: Avoid using AI-generated responses. We want to hear from you!</div><div><br></div><div><strong><u>About PriceLabs:</u></strong></div><div><br></div><div>PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL.
Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.</div><div>With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.</div><div>Every day, we price over 500,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.</div><div><br></div><div><em>In 2025, we scaled to;</em></div><ul><li>500K+ properties syncing daily</li><li>60K+ customers worldwide</li><li>270+ globally remote team</li><li>36% diversity</li></ul><div><br></div><div><em>Industry awards won:</em></div><ul><li>SaasBoomi 2021</li><li>The Shortyz 2020</li><li>The Shortyz 2023</li><li>STRive Awards 2025</li></ul><div>We continue to grow exponentially backed by a strong team to take us to the next level.</div><div> </div><div><strong><u>Why join PriceLabs?</u></strong><br><br></div><ul><li>Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, <a href="https://www.capterra.com/p/158348/PriceLabs/reviews/" rel="noreferrer">Customer reviews here</a>)</li><li>Work with a global team (18 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.</li><li>We are a freemium product, so marketing leads the charge on customer acquisition.</li><li>We are a remote-first organization and accept work from home as the norm.</li></ul><div> </div><div>PriceLabs is an equal opportunity employer.
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