ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control.
Today’s attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it.By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.
Position Summary
As a Business Systems Specialist, you will be a key member of ExtraHop’s IT Applications team, leveraging a broad portfolio of business applications—including Salesforce and GTM tools—to design, implement, and maintain solutions that drive operational excellence across the company. You’ll partner with cross-functional teams, bridging business needs with technical solutions, and ensuring our systems scale with the organization’s growth.
Key Responsibilities
- Partner with stakeholders to gather, analyze, and document business and technical requirements, translating them into scalable solutions.
- Manage, configure, and maintain a portfolio of SaaS and GTM applications, recommending new technologies where appropriate.
- Collaborate with developers and admins to design, test, deploy, and document solutions using standard features and custom development.
- Administer Salesforce, including data management, security permissions, CPQ processes, and Partner Community functionality.
- Oversee implementation, upgrades, and integrations of business applications such as LeanData, Full Circle, Highspot, Crossbeam, Workspan, Gainsight, Eloqua, and Pardot.
- Support internal customers by triaging and resolving application-related tickets.
- Maintain application documentation, processes, and protocols for acquisition and usage.
- Stay informed on new features and releases, applying them to enhance business processes.
- Participate in agile scrum teams, contributing to planning, execution, testing, and launches.
Required Qualifications
- Bachelor’s degree in Business Administration, Computer Science, or equivalent experience.
- 3–5+ years in a Business Systems Analyst or similar role, with hands-on administration of Salesforce and GTM applications.
- Strong understanding of sales and marketing operations, including pipeline, territory management, and forecasting.
- Proficiency in marketing automation platforms (Eloqua, Pardot preferred).
- Experience in systems integration, agile methodologies, and application lifecycle management.
- Strong data management skills with tools like Excel and Data Loader.
- Self-directed problem solver with excellent critical thinking and communication skills.
- Salesforce Administrator or Platform App Builder certification preferred.
The salary range for this role is $95,000 - $110,000 + bonus + benefits
ABOUT EXTRAHOP:
ExtraHop empowers enterprises to stay ahead of evolving threats with the most comprehensive approach to network detection and response (NDR). Since 2007, the company has helped organizations across the globe extract real-time insights from their hybrid networks with the most in-depth network telemetry. ExtraHop NDR uniquely integrates network threat detection, network performance management (NPM), intrusion detection (IDS), and packet forensics into a single console with 100GB+ sensors, real-time decryption, and cloud-scale machine learning - delivering complete network visibility, unmatched context for data-driven security decisions, and improved SOC productivity.ExtraHop is recognized by leading organizations for both its innovation in the market and its commitment to building a world-class team.
We are the only NDR vendor recognized as a leader by all major analyst firms including the 2024 Gartner
®
Magic Quadrant for Network Detection and Response™, the 2023 Forrester
®
Wave for Network Analysis and Visibility, the 2024 IDC
®
Marketscape for NDR, and the 2024 Gigamon
®
Radar Report for Network Detection and Response.
OTHER BENEFITS:
Employees' wellbeing is top of mind for the ExtraHop team.
Employees and their families will have the option to participate in the following benefits:
- Health, Dental, and Vision Benefits
- Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time
- Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan
- FSA and Dependent Care Accounts + EAP, where applicable
- Educational Reimbursement
- 401k with Employer Match or Pension where applicable
- Pet Insurance (US Only)
- Parental Leave (US Only)
- Hybrid and Remote Work Model
Our people are our most important competitive advantage, leading the charge against cyber criminals. Join the fight today!
To learn more, visit www.extrahop.com or follow us on LinkedIn.
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