As an Enrollment Representative, you will manage high-volume outreach and support prospective students through the admissions funnel. You are responsible for achieving
80 meaningful calls per day and securing at least 3 enrollments per month, delivering exceptional service and maintaining accurate records.
Key Responsibilities
- Conduct high-volume outbound calls and respond promptly to inbound leads
- Educate prospects on program offerings, admissions requirements, and financial aid
- Assist applicants with the submission of documentation, and follow up on missing or incomplete materials
- Schedule appointments (virtual or in‑person), lead campus tours, and qualify applicant eligibility
- Collaborate closely with enrollment and financial services teams to facilitate seamless enrollment processing
- Document all call outcomes and next steps in CRM, ensuring data integrity and lead tracking
- Meet performance targets: 80 calls per day, 3 enrollments per month
Qualifications & Skills
- Prior experience in admissions, inside sales, or customer-focused outreach preferred
- High level of verbal communication—comfortable handling high call volumes
- Strong organizational skills and ability to prioritize follow-up tasks
- Proficiency working with CRM systems and record‑keeping best practices
- Motivated by targets, self-driven, and results-oriented
- Ability to collaborate across teams and maintain a professional, supportive tone
Performance Expectations
- Maintain a minimum of 80 meaningful calls per business day
- Secure at least 3 enrollments per calendar month per representative
- Monitor conversion rates within CRM, aiming to continually improve outreach effectiveness
Work Environment
- Monday–Friday, 9am-5pm; hybrid schedule and occasional in-person events.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Such tasks shall be capable of being performed with reasonable accommodation, if necessary, that does not impair a business necessity or impose an undue business hardship and without presenting a direct threat to the safety to the applicant or others.
Life at The Potter’s House
Thrive Here & What We ValueAvailability for Wednesday nights and Sunday mornings per a staff rotation schedule that is to be determined. (Every Wednesday night and Sunday morning is not a requirement.) | 401(k) matching, dental/vision insurance, employee assistance program, flexible spending accounts, health insurance, life insurance, paid time off, tuition reimbursement</s> | Dedicated and committed to industry trends and best practices for the television industry | Ability to work within a fast-paced, high-change environment while meeting all project deadlines | Adherence to best practices provided by Television department on organization of content server and equipment | Familiarity with Apple and PC systems | Working well independently and with a team, must be timely, organized, and exceptionally detailed | Some weekends and travel required | Schedule may change based on project</s> | Committed to the mission, vision, and values of The Potter’s House of Fort Worth | High level of discretion, integrity, and confidentiality | Demonstrates spiritual maturity and alignment with Christian principles | Flexible and adaptable, with a servant-leader mindset</s> | Global ministry driven by faith, creativity, and excellence in media | Committed to telling compelling stories that inspire and connect audiences through live events, streaming and social content, and televised programming | Dynamic production team where your skills can make an impact in a high-energy, mission-driven environment. | 1. Communityfocused | 2. Missiondriven | 3. Collaborative | 4. Innovative | 5. Dynamic</s> | The Potter’s House values creativity and innovation in their visuals to ensure they are engaging, mission-driven, and aligned with their brand standards. | They prioritize the use of high-quality imagery across all channels, including social media graphics, motion graphics, and multimedia assets optimized for Instagram, Facebook, YouTube, and TikTok. | The company culture emphasizes collaboration between different departments, such as videographers and content creators, to enhance motion-based storytelling with graphic overlays and animations. | They prioritize maintaining a well-organized digital archive of images for easy cross-departmental access. | The Potter’s House values the ability to work mandatory weekends, holidays, and evenings as needed for major events. This shows that they are willing to invest in their employees' time and effort to ensure the success of their ministry.</s> | 1. Servanthearted leadership | 2. Teamfirst mindset | 3. Passion for people | 4. Flexibility | 5. Crosstraining ability | 6. Collaboration skills | 7. Problemsolving skills | 8. Hospitalitybased roles | 9. Community engagement | 10. Volunteer management | 11. Digital ministry | 12. Interpersonal and communication skills | 13. Organizational and project management abilities | 14. Proficient with CRM systems, volunteer or membership platforms, and digital communication tools | 15. Commitment to the mission and spiritual life of The Potter’s House</s> | 1. Flexible spending account | 2. Health insurance | 3. Life insurance | 4. Paid time off | 5. Tuition reimbursement | 6. Employee assistance program</s> | 1. Embracing New Approaches and Continuous Improvement | 2. Challenging Established Norms to Drive Innovation and Operational Excellence in Broadcast Technology | 3. Paid Time Off | 4. Schedule Subject to Change Based on Events</s> | Collaborative work environment | Mission-driven organization | Emphasis on storytelling and user experience (UX) design. | 1. Resultsdriven focus on achieving measurable results through data-driven decision-making and performance optimization | 2. Innovative thinking to experiment with new ad formats, platforms, and strategies to improve campaign outcomes | 3. Problemsolving skills to identify and address performance issues, ensuring campaigns stay on track | 4. Adaptability comfortable working in a fastpaced environment with changing priorities or emerging opportunities.</s> | 1. Emphasis on innovation and staying informed about emerging trends in marketing automation, data analytics, and campaign optimization. | 2. Collaborative environment where teams work closely together to deliver highquality, results-oriented campaigns. | 3. Focus on building, implementing, and optimizing multichannel campaigns while ensuring seamless automation and data-driven decision-making.</s>
