SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.
We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. And we are doing that by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems.
- Overseeing the full insurance operations lifecycle - from underwriting coordination to claims resolution - ensuring speed, accuracy, and fairness at every step
- Building and leading a strong insurance operations team that delivers excellent service
- Monitoring claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience
- Managing relationships with partners to ensure smooth collaboration
- Creating and maintaining clear step-by-step procedures, process maps, and documentation so the team can work consistently and scale easily
- Leading the creation and implementation of business continuity and resilience plans
- Ensuring all operations meet global compliance requirements and industry standards (in close partnership with the compliance team)
- Partnering with product, engineering, and finance teams to introduce tools that automate and improve workflows
- Using data to track performance, solve problems, and guide continuous improvements
- Has 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systems
- Understands insurance products, compliance requirements, and operational best practices
- Loves solving problems with creative, scalable solutions
- Is analytical and metrics-oriented, able to analyze data, identify issues, and develop effective solutions
- Understands the broader business context and can make informed, strategic decisions
- Has strong leadership skills and experience growing high-performing teams
😀 We like to work with people who:
- Want to help build a global social safety net on the Internet
- Think for themselves instead of copying others
- Are willing to try new things, even with the risk of failure
- Are intellectually curious and open to new ideas
- Are creative and bold in the face of any problems
- Have strong integrity and do the right thing
- Fully remote work environment - work from anywhere globally
- Competitive salary and equity compensation
- Premium health insurance that travels with you
- Personal development budget
- Laptop and office stipends
- A minimum of four weeks of vacation per year
- Travel insurance any time you travel
- Multiple team gatherings per year in amazing locations - our previous meetups were in Mexico, Bali, Siglufjörður and Hoi An
🚀 We look forward to hear from you!
