Technical Writer (Information Developer) - Shape the Future of User Experience
Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world.
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Are you ready to redefine technical documentation?
Tired of static, traditional user guides? Imagine creating content that lives and breathes within the product, delivering real-time information that guides users and shapes their experience. At Druva, we're not just writing manuals; we're building a modern Information Experience.We are looking for a forward-thinking Technical Writer (Information Developer) to join our dynamic team in Pune. In this role, you will go beyond traditional documentation and become a key player in how our customers understand, adopt, and love our products.
What You'll Do: Your Impact at Druva
You won't just be documenting features; you'll be an integral part of the product development lifecycle, ensuring clarity and ease of use at every step.
- Pioneer AI-Powered Content: Be at the forefront of technical communication by leveraging cutting-edge AI tools to create, enrich, and deliver high-quality content at an accelerated pace. Complement this with innovative, impactful graphics and videos to effectively onboard and engage customers.
- Deliver Real-Time In-App Guidance: Design and deliver impactful in-app messages, tooltips, and walkthroughs that provide users with the right information, right when they need it, directly within the product interface.
- Craft World-Class Content: Create and maintain a wide range of clear, concise, and user-centric content, including user guides, API documentation, release notes, and knowledge base articles.
- Data-driven documentation innovations: Analyze how customers consume your content, review common customer queries, and use these insights to make informed decisions that improve documentation engagement and drive greater feature adoption.
- Be a Strategic Partner: Collaborate closely with Product Managers, Engineers, and Customer Support teams to deeply understand our products and transform complex technical concepts into easy-to-understand content.
- Champion the User Voice: Act as an advocate for the user, using feedback from customers and internal teams to continuously improve the quality, usability, and impact of your content.
- Own the Documentation Lifecycle: Manage content from initial draft to final publication, ensuring everything is accurate, up-to-date, and aligned with our style and quality standards.
What You'll Bring to the Team
We're looking for a blend of technical aptitude, writing prowess, and a passion for innovation.
- Experience: 3 to 6 years in a technical writing role, preferably in the SaaS, cloud, storage, or data protection industry.
- Exceptional Communication: A master of the English language with impeccable writing, editing, and verbal communication skills.
- Technical Curiosity: You love demystifying complex technical topics. A basic understanding of APIs, programming concepts, or cloud architecture is a significant plus.
- Modern Mindset: An eagerness to learn and adapt to new technologies, especially AI-driven content tools and in-app guidance platforms.
- Detail-Oriented & Organized: A strong ability to manage multiple projects in a fast-paced, agile environment without sacrificing quality.
- Collaborative Spirit: You thrive in a team environment and excel at building relationships with cross-functional stakeholders.
Qualifications
- A Bachelor's degree in Technical Writing, Communications, Computer Science, English, or a related field.
If you are a passionate writer who wants to work with modern tools and make a tangible impact on the user experience, we would love to hear from you. Apply today and help us build the future of content at Druva!
