Position Summary:
Primary responsibilities encompass program development, facility scheduling, administration of chartered clubs, supervision and leadership of the Member Services team members and operations, as well as overall program promotion and publicity. The Lifestyle Director ensures that all programs and services are conducted and fulfilled in a manner consistent with the goals and objectives of Pulte/Del Webb and/or the Community Association.
Position Responsibilities:
- Plan, coordinate, and execute a wide range of resident programs, classes, and special community-wide events, ensuring alignment with the Del Webb brand. Actively solicit input and engagement from residents and prospects to enhance participation and community involvement.
- Assist members, chartered clubs, and community organizations with scheduling Association facilities, including managing program requirements, coordinating with internal departments, and overseeing applicable fee collection.
- Supervise the daily operations of the activity registration desk and/or retail counter. Ensure appropriate staffing levels, implement policies and procedures, manage merchandise promotion and inventory control, conduct interviews, onboard new team members, and manage performance documentation.
- Lead and oversee the New Resident Orientation program, ensuring effective promotion, venue preparation, presentation of community amenities, and engagement from staff and residents.
- Coordinate the creation and distribution of the Association newsletter and other lifestyle marketing or public relations materials as assigned.
- Provide support to residents in the formation of chartered clubs. Guide them through the application and charter process, assign facility space, assist in program development and promotion, maintain records, and serve as an ongoing liaison.
- Manage and maintain the room reservation system for all recreation center spaces, ensuring efficient scheduling for chartered clubs, resident groups, fitness classes, committee meetings, private events, and other Association activities.
- Design and implement comprehensive wellness programs that address multiple dimensions of wellness for the community.
- Develop, deliver, and evaluate fitness, aquatics, and health education initiatives, including group exercise classes, screenings, health fairs, educational presentations, incentive programs, and wellness campaigns.
- Plan and execute special events, including charity fundraisers and collaborative events with resident clubs and partner organizations.
- Perform other duties as directed.
Knowledge, Skills and Abilities:
- Ability to design and coordinate programs that enrich the quality of life and enhance the vibrancy and overall experience of living within an HOA Community.
- Effective and dynamic public speaking skills.
- Effective interpersonal and communication skills paired with high energy, initiative, and enthusiasm.
- Computer proficiency with respect to Microsoft Office Suite, database software, internet and website portals, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.
- Ability to lead people and get results through others.
- Ability to interact and work positively and effectively with staff, volunteers and board members at all levels.
- Ability to organize and manage multiple priorities and meet deadlines.
- Ability to multi-task with frequent interruptions, changes and delays while remaining focused.
- Ability to problem solve exercising good judgment and decision making.
- Ability to adapt and adjust to change.
Physical Demands & Work Environment:
- Position involves sitting, standing, and movement throughout the day.
- Must be able to lift, carry and manage equipment and supplies up to 50 pounds.
- Must be able to set up and break down events as needed.
- Utilizing a computer in an office setting.
- Capable of working extended hours, to include evenings, weekends and holidays.
- This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.