Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.
We're looking for a hard-working and personable Front Office Coordinator, committed to helping us provide a phenomenal experience for our patients. The person in this role will work primarily at the Alpharetta location, but potentially travel to the Sandy Springs office on Wednesdays and Thursdays when clinic is scheduled there.
Responsibilities:
- Welcome patients and visitors by greeting them in a courteous manner and addressing their needs.
- Prioritize and respond to patient requests appropriately.
- Notify providers of patient arrivals.
- Optimize provider schedule by following check-in procedure and assisting patients.
- Update patient charts as needed.
- Verify financial records and collecting patient charges and copays.
- Comfort patients by anticipating anxieties and effectively answering questions.
- Work with Front Office Coordinator to maintain front office supplies and equipment.
- Clean and maintain the waiting room.
- Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service.
- Assist physician teams and other departments as needed.
Requirements
- Prior experience working as a receptionist or other administrative role; medical office experience a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Able to maintain professionalism and composure when speaking to patients and visitors.
- Strong customer service and phone etiquette skills.
- Basic knowledge of computer programs.
- Strong typing skills, quick and accurate data entry.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Follow all applicable government regulations including HIPAA.
- High school diploma or general education degree (GED).
