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Implementation Manager

Restaurant365Mexico City, MexicoOnsite
The Implementation Manager is responsible for leading and overseeing end-to-end new client implementations. The position requires great project management, training and teamwork skills to coordinate the tasks associated with each implementation. A successful applicant will have a proven track record of great attention to detail and the ability to stay two steps ahead on project tasks and timelines. The applicant will be required to manage multiple projects and tasks at once. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. 

How you'll add value:


  • Manage multiple implementation projects. 
  • Track progress and update project plans. 
  • Setup and configure the Hire modules of the R365 platform to meet the unique needs of the customers. 
  • Train customers to be self-sustaining on the R365 platform. 
  • Contribute to ongoing process documentation. 
  • Master Hire and integration features and tools within Restaurant365. 
  • Provide industry, human resources, and solution expertise to customers and other team members. 
  • Manage the full project lifecycle from kick-off to transition to Support and Customer Success. 
  • Partner with the Payroll and Accounting Implementation Coach to ensure a smooth and complete project. 
  • Identify and communicate success metrics and drive improvements to both client and process. 
  • Promote the platform value while you help customers recognize their goals and drive towards a successful, on-time rollout. 
  • Deescalate customer issues effectively and respectfully. 
  • Other duties as assigned. 

What you'll need to be successful in this role:


  • A passion for helping people get the most out of technology 
  • Flexible and adaptable based on the needs of the client and internal team 
  • Critical thinking and advanced problem solving skills 
  • Solution oriented mindset with ability to articulate under pressure 
  • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation 
  • Strong technical aptitude with experience communicating across multiple platforms 
  • Ability to prioritize and manage a pipeline of projects 
  • Love to problem-solve 
  • Prowess for conflict resolution  
  • PREFERRED

  • Previous implementation or project management experience  
  • Restaurant Management Experience (Hiring responsibilities) 

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Life at Restaurant365

Restaurant365 is a cloud-based all-inclusive back office solution that combines key restaurant modules with an integrated accounting backbone. Restaurant365 was founded by an experienced team of software veterans committed to developing an accounting, back office, and reporting tool - specifically for restaurants - that scales and positions restaurant concepts for growth. The platform is mobile and runs on both PC and Mac. The connectors, import functions, and Open APIs truly enable Restaurant365 to "talk"​ with other systems including POS providers, payroll processors, vendors, and banks. Restaurant365 recently closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. With offices in Irvine, CA, and Austin, TX, Restaurant365 truly ties the restaurant industry together with complete restaurant management software.
Thrive Here & What We Value**Company Overview:**Restaurant365, a leading provider of cloud-based solutions for the restaurant industry, prides itself on empowering team members to produce topnotch results while elevating their skills. Our mission is to constantly evolve and improve, ensuring we remain "Best in Class" by prioritizing customer satisfaction, equitable pay practices, and a collaborative work environment.**Our Core Values:**1. **Customer Satisfaction & Retention:** We believe that our success is directly tied to the happiness of our customers. Our team works tirelessly to provide exceptional service and memorable dining experiences for every guest who walks through our doors.2. **Equitable Pay Practices:** At Restaurant365, we are committed to providing fair compensation for all employees while maintaining transparency in our pay practices. We believe that a motivated team is the key to achinas success and growth.
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