Job Title:
Help Desk Support Specialist
I
Locations:
Fort Bragg, NC
Clearance:
Secret
Certifications:
CompTIA Security+ CE, ITIL Foundations Training (Preferred)
Education:
Bachelor's degree in systems engineering, Computer Science, Telecommunications, or related field (preferred)
Position Overview:
The Help Desk Support Specialist I provides technical support and troubleshooting for end users at Ft. Bragg. This role involves setting up, configuring, maintaining, and troubleshooting user accounts, computers, and network connectivity. The Help Desk Support Specialist I ensures IT services operate efficiently and securely while following Army and DoD IT security policies.
This is an entry-level role requiring strong problem-solving skills and customer service orientation, assisting users with hardware, software, and network-related issues. The position requires working closely with IT teams to ensure mission-critical systems remain operational.
Minimum Experience Requirements:
- 1+ year of experience in IT help desk support, troubleshooting, and IT operations.
- Basic knowledge of Windows operating systems, network configurations, and user account management.
- Experience setting up and troubleshooting user accounts, software applications, and peripheral devices.
- Ability to replace and configure computer components such as memory, keyboards, and motherboards.
- Strong customer service skills with the ability to communicate technical issues to non-technical users.
Key Responsibilities:
Help Desk Support & Troubleshooting
- Assist users with domain, user account, and software account setup and troubleshooting.
- Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
- Provide basic troubleshooting and support for desktop and laptop computers, printers, and peripherals.
- Perform hardware maintenance tasks such as adding or replacing memory, keyboards, motherboards, and other components.
- Respond to help desk tickets, log incidents, and document troubleshooting steps in the IT ticketing system.
System Maintenance & Security Compliance
- Format, install, set up, maintain, and troubleshoot desktop and laptop computers for end users.
- Ensure compliance with Army and DoD IT security policies.
- Assist in software patching and system updates to maintain security and functionality.
- Support server environments and network infrastructure as directed by senior IT staff.
User & Vendor Coordination
- Coordinate with vendors to resolve hardware and software issues.
- Provide basic training to users on system functionality, security best practices, and troubleshooting methods.
- Assist in deploying and maintaining common user applications and network services.
Other Preferred Qualifications:
- Familiarity with Army IT security policies, Active Directory, and basic network troubleshooting techniques.
- Experience using IT service management (ITSM) tools such as ServiceNow, Remedy, or Army-specific ticketing systems.
