About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of
Ensuring Healthcare is Always On®
, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Immersive Learning Designer
Remote
About the Opportunity
As an Immersive Learning Designer – Biomedical XR Training, you’ll play a key role in scaling access to technical expertise for HTM professionals by transforming complex equipment procedures into immersive XR and digital training that’s accurate, accessible, and repeatable. You’ll serve as the crucial link between technical accuracy and immersive design, ensuring each module reflects real-world tasks and standards.
What You’ll Do
Your primary responsibility is to transpose complex medical equipment procedures into structured, interactive XR learning experiences. This involves analyzing service manuals, collaborating with subject matter experts (SMEs), and deconstructing multi-step maintenance, troubleshooting, or calibration workflows. You’ll distill this information into detailed XR storyboards for the Unity development team and work closely with 3D artists to ensure models are accurate and instructionally relevant.You will own the full lifecycle of each training module—from initial concept and storyboard development through asset coordination, iterative headset-based testing, bug identification, and final validation—ensuring every experience is accurate, intuitive, and ready for real-world deployment.
Key Responsibilities
Develop Procedure-Driven XR Storyboards
- Extract and document accurate technical procedures by reviewing service manuals and working directly with SMEs, BMETs, and clinical engineers to document procedures.
- Create detailed XR storyboards, including step sequences, spatial interactions, technical references, and learning objectives.
- Align storyboards with internal XR standards, component libraries, and user interaction models.
QA and Validate XR Experiences
- Put on the headset and systematically test each XR module during development to verify procedural accuracy, clarity, and interactivity.
- Identify technical or instructional bugs and coordinate resolution with Unity developers and QA leads.
- Ensure modules remain faithful to storyboards and maintain a high level of clinical realism.
Support 3D Asset Development
- Prepare real-world devices for 3D modeling by capturing reference photos and photogrammetry scans.
- Coordinate with the 3D art team to ensure models meet technical and instructional requirements.
- Catalog and manage a growing repository of 3D-modeled medical devices and components to support current and future XR training applications.
Experience and Education
- 3–6 years of experience in a Biomedical Equipment Technician (BMET) or Healthcare Technology Management (HTM) role, or as an Instructional Designer with a focus on technical, device-based, or systems-level training.
- Proven ability to interpret and apply OEM service documentation, including identifying gaps and asking the right questions when documentation is incomplete.
- Experience collaborating with SMEs, field engineers, or service teams to document procedures and translate them into structured learning content.
- Demonstrated critical thinking and investigative skills—you know how to spot missing information, ask the right questions, and source accurate answers whether through manuals, conversations, or hands-on equipment inspection.
- Familiarity with XR/VR, immersive media, or 3D learning environments is a plus, but comfort with emerging tools and a learner’s mindset is essential.
Bonus Points For
- Experience with headset-based XR platforms (VR/MR).
- Familiarity with photogrammetry scanning tools or 3D capture techniques.
- Previous involvement in QA, testing, or validation of technical products.
- A background in building training documentation or SOPs.
What You’ll Bring
- Attention to Detail – You’re meticulous when interpreting manuals, writing step sequences, or verifying headset interactions.
- Technical Curiosity – You’re energized by complex devices and want to understand how they work and how they break.
- Problem Solving – You identify gaps or inconsistencies quickly and work through ambiguity.
- Resourcefulness – You’re self-directed, proactive, and thrive in a hands-on, tool-rich environment.
- Communication Skills – You can translate technical concepts into clean, usable documentation and communicate clearly with Unity developers and SMEs.
- Cross-Functional Fluency – You operate confidently between SMEs, Unity developers, and 3D artists, translating between disciplines to align goals and outcomes.
What We Value
- Act Like an Owner – You take responsibility for outcomes and quality.
- Serve with Purpose – You care about the safety, training, and impact of HTM professionals.
- Adapt to Thrive – You’re excited to work across physical, digital, and immersive domains.
- Collaborate to Win – You respect others’ expertise and build effective working relationships.
- Challenge the Status Quo – You seek better ways to train, represent, and validate medical procedures.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
- Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.Legal authorization to work in the U.S. is required.
