Title:
Client Service Representative
Location:
On-Site, MA
Reports to:
Client Manager
FLSA Classification:
Non-Exempt
Full-Time or Part-Time:
Full-Time
Salary Range: $18 – $20/hourStarting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.
Position Overview:
The Client Service Representative is an entry-level role within the Client Services team, working under supervisor guidance and established practices. This position is primarily responsible for the timely and systematic collection of accounts receivable for assigned payors, with the goal of increasing cash flow and reducing accounts receivable (A/R) days. The role requires strong communication skills, attention to detail, and a commitment to accuracy and compliance.
Key Responsibilities:
- Conduct follow-up with insurance companies on denied and rejected claims; address non-payment of claims per company guidelines.
- Verify insurance coverage eligibility through various means.
- Investigate and follow up on unpaid, self-pay, and/or litigation accounts using provided resources.
- Communicate with self-pay patients to arrange payment of outstanding balances and establish payment plans per pre-established procedures.
- Collect outstanding balances on patient accounts in accordance with Coronis Health’s collection procedures and applicable laws and regulations.
- Process mail from physicians, insurance companies, and patients related to outstanding accounts.
- Prepare and process Credit Status Reports, initiating adjustments such as referrals to collections, write-offs, and insurance adjustments according to guidelines.
- Participate in regular team meetings to discuss issues, process changes, and collection enhancements.
- Identify trends and issues with payors, invoice setups, or end-user errors and escalate to the AR Manager, Team Lead, or Job Account Managers.
- Update Client-Specific Requirement Notes and dictionaries as needed.
- Assist with training and cross-training of newer staff.
- Perform other duties as assigned.
Skills and Competencies:
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to multi-task in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of HIPAA regulations and health insurance billing/collections.
Education and Experience:
- High school diploma or equivalent.
- 1–2 years of relevant work experience in a physician, medical insurance, or collections environment.
Physical Requirements:
- Ability to read handwritten and typed documents on paper and computer screens.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits:
Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:• Medical, dental, and vision insurance• 401(k) plan with employer contributions• Paid time off (PTO) and paid holidays• Employee assistance program (EAP)• Professional development opportunitiesBenefits may vary based on employment status.
Additional Information:
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic.
We welcome and encourage applications from candidates of all backgrounds.
18 To 20 (USD) Hourly
