đ Join a Global Leader in Medical Insurance
Become Our New Travel Claims Handler at IMG!
At IMG, weâre proud to be pioneers in international medical insuranceâsupporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, weâre looking for a detail-oriented and compassionate Travel Claims Handler to join our growing team and help us deliver peace of mind to our global members.đÂ
Location:
United Kingdom
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Contract Type:
 Full-Time, Permanent
đ°Â Salary:Â ÂŁ26,000 â ÂŁ28,000 (Based on Experience)
đĄ Why This Role Is a Game-Changer
As a Travel Claims Handler, youâll be the trusted point of contact for our members navigating international travel claims. From initial notification to final reimbursement, youâll ensure every claim is handled with care, accuracy, and efficiency.Youâll work closely with our Travel and assistance teams, assess coverage, liaise with providers, and deliver exceptional service across phone, email, and digital platforms. If you thrive in a fast-paced environment and love helping people, this is your moment to shine.
đ What Youâll Be Doing
- Review and process claims in line with policy terms, ensuring timely and accurate outcomes.
- Communicate with members, providers, underwriters, and internal teams to resolve queries and provide updates.
- Ensure treatments meet accepted medical standards and costs are reasonable and customary.
- Respond to inbound calls, emails, and digital messages with empathy and professionalism.
- Maintain accurate documentation and manage your workload effectively.
- Escalate complex cases, potential fraud, or complaints to the appropriate teams.
- Contribute to process improvements and help shape the future of our claims operations.
đŻ What Weâre Looking For
Essential Skills:
- High attention to detail and strong numerical accuracy.
- Excellent communication skillsâboth written and verbal.
- Calm, diplomatic, and professional under pressure.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
- Critical thinking and problem-solving mindset.
- Ability to manage workloads independently and within a team.
Preferred Experience:
- Background in healthcare, travel, medical, pet, or personal accident claims.
- Familiarity with private or international medical insurance.
- Experience managing claim reserves and producing claims reports.
- Language skills (especially German or Spanish) are a plus!
đ What We Offer
- Hybrid & Remote Working Options
- Internal Promotion Opportunities
- Diverse & Inclusive Culture
- Birthday Day Off + Christmas Eve Off
- 22 Days Leave + 8Â Bank Holidays (rising to 30 days)
- Summer & Christmas Parties
- Surprise Rewards (Yes, even Beyoncé tickets!)
- Employee of the Month/Year Awards
- 2 Volunteer Days Annually
đ Ready to Make a Global Impact?
Whether you're starting out or bringing years of experience, IMG is where your career can thrive. Weâll support your growth with expert training, a collaborative team, and opportunities to make a difference.Apply now and be part of something bigger.At IMG, we donât just process claimsâwe deliver peace of mind.IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.
