Position Overview:
We are seeking a highly motivated Analyst I to join our team. This entry-level position is ideal for someone looking to grow their career in public sector technology and business analysis. The Analyst I will assist with a variety of tasks, including data collection and verification, product testing, end-user support, and documentation of procedures. The role also supports internal teams such as sales and implementation through data preparation, troubleshooting, and issue tracking.Supervisory Responsibilities:
Responsibilities:
- Collect, clean, and organize client-provided data to support project planning, implementation, and product configuration.
- Perform data entry, validation, and corrections as needed to maintain data integrity in the system.
- Participate in system and user acceptance testing (UAT), reporting defects, and validating fixes.
- Respond to client inquiries and support tickets, providing help desk assistance and escalating issues when appropriate.
- Document standard operating procedures, training materials, and workflow processes for internal and client use.
- Support the sales and business development teams by preparing demo data, responding to RFP data needs, and assisting with product overviews.
- Work closely with project managers, developers, and business analysts to support smooth implementation and continuous improvement.
- Maintain accurate and up-to-date records of tasks, tickets, and client communications.
- Perform other related duties as assigned.
Clearance Level:
Required Experience:
- 0-2 years of professional experience in technical support, data analysis, or administrative capacity.
Required Qualifications:
- 0-2 years of professional experience in technical support, data analysis, or administrative capacity.
- Familiarity with local government operations, workflows, or public sector projects.
- Basic understanding of data collection, validation, and correction processes.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills, including the ability to document processes and assist end users.
- Ability to work collaboratively within a team and manage time effectively in a multi-tasking environment.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with Google Workspace also accepted.
- Familiarity with help desk tools or ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Exposure to software testing, quality assurance, or user acceptance testing (UAT) processes.
- Experience supporting internal teams (e.g., sales or customer service) through data preparation or technical documentation.
- Demonstrated interest in public service, civic tech, or digital transformation in government.
Preferred Qualifications:
- Bachelor’s degree in Public Administration, Information Systems, Geography, Urban Planning, Business, or a related field; or equivalent combination of education and relevant experience.
- Experience working with local government software platforms or GIS tools (e.g., Esri ArcGIS, Cityworks, Accela, or similar systems).
Creating an Environment of Respect and Opportunity:At JMA Resources, we value the many paths people take to develop their skills and expertise, and we welcome candidates from all backgrounds. Your qualifications may come from a variety of experiences, including formal education, certifications, professional development, mentorship, hands-on work, or a unique combination of these. We encourage you to share the distinctive journey that has prepared you for this role during your interviews.Location & Commitments:
- Position: Full Time
- Work Arrangement: Remote
- Travel Requirements: May require travel to our Mechanicsburg, Pennsylvania, office when needed for project collaboration or client support.
- Location Preference: We prefer candidates located in the Eastern Standard Time zone (or able to work during the Eastern Standard Time zone business hours) to ensure alignment with client schedules and team collaboration.
- Work Hours: A typical workday consists of eight hours, totaling a forty-hour workweek. We understand that there may be times when employees will need to adjust their work hours due to client needs or personal reasons. To help balance these demands, we offer some flexibility in work schedules.
What We Offer:
- Competitive salary and discretionary performance-based bonuses.
- Comprehensive health benefits, including medical, dental, and vision insurance.
- Flexible Paid Time Off (PTO) and holidays to help you maintain a healthy work-life balance.
- Opportunities for professional development and continued learning.
- Hybrid/remote work arrangement with flexible hours.
- 401(k) retirement plan with company match.
- Employee recognition programs and company events.
JMA Resources is an equal opportunity employer committed to achieving a diverse workforce with an environment free of discrimination and harassment. All aspects of employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training, are based on business needs, job requirements, and individual qualifications, without regard to race, age, color, physical or mental disability, religion, gender, sexual orientation, gender identity/expression, marital status, national origin, political affiliation or protected veteran status. At JMA Resources, we are dedicated to fostering an inclusive environment for all qualified individuals.
We provide reasonable accommodations to persons with disabilities to ensure equal access throughout the application and hiring process. If you need assistance or require an accommodation, please reach out to Amy Foy, VP of Employee Experience, at afoy@jmares.com. JMA Resources participates in E-Verify to confirm the identity and employment eligibility of all newly hired employees.
