Who We Are
Since 1958, Cliff Berry, Inc. (CBI) has been a trusted leader in delivering comprehensive environmental services to local, national, and international customers. We pride ourselves on providing sustainable solutions with an unwavering commitment to safety, integrity, and professionalism. At CBI, we do not simply meet expectations—we consistently exceed them.
Why Work With Us?
At the core of CBI is The Cliff Berry Way, a philosophy that defines how we work—with teamwork, safety, integrity, service, professionalism, and a shared passion for protecting the environment. We believe in the power of people, and it is our people who have shaped us into a recognized environmental steward and industry innovator. Every project we take on reflects our unwavering commitment to excellence, accountability, and sustainability.We are currently looking for an experienced Customer Service Representative (CSR) for our Tampa location.
This position reports directly to the Facility Manager and requires an individual who can remain composed in challenging situations, perform effectively under pressure, meet deadlines, and collaborate with colleagues to resolve customer needs with accuracy and efficiency.
Position Summary
The Customer Service Representative is responsible for providing outstanding customer service by responding to inquiries, resolving issues, and ensuring smooth communication between customers, employees, and internal departments. The CSR manages work orders, maintains accurate records, and supports operational and administrative functions while upholding the highest standards of professionalism and confidentiality.
Essential Job Functions
- Ensure health and safety remain the top priority by following all policies, procedures, and safe work practices at all times.
- Perform daily general office and clerical duties with minimal supervision.
- Answer incoming calls from customers and employees, directing inquiries to the appropriate personnel.
- Respond to incoming emails from customers and employees, ensuring inquiries are addressed promptly and accurately.
- Create, navigate, and manage routine and emergency work orders within the corporate accounting system, distributing them to the appropriate personnel.
- Maintain regular communication with the department management team to support and improve service center operations.
- Create and track purchase orders within the corporate system.
- Update work orders upon completion, forward them for invoicing, and maintain organized records.
- Ensure customer setup forms are completed accurately.
- Maintain regulatory documentation related to the transportation of environmental waste streams for annual inspections.
- Prepare fuel and trip permits as required.
- Create job packets in SAP, including but not limited to: processing customer payments, verifying customer locations and information, coordinating with field personnel, and placing approved orders in drivers’ lockers daily.
- Communicate next-day work schedules to field associates as directed by the Facility Administrative Coordinator (FAC).
- Monitor ongoing internal and external email communications throughout the day, responding and taking action in a timely manner.
- Maintain strict confidentiality of all company information at all times.
Position Requirements
- Minimum of two years of customer service experience in a fast-paced environment.
- Excellent phone, verbal, and written communication skills, including active listening abilities.
- High school diploma or equivalent.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).Strong ability to multi-task, set priorities, and manage time effectively.
- Exceptional attention to detail.
- Ability to work independently and collaboratively within a team.
- Bilingual in English and Spanish preferred.
Work Environment
The work environment may involve exposure to extreme temperatures, wet and/or humid conditions, and both hazardous and non-hazardous chemicals and materials. All tasks must be performed in compliance with safety protocols.
Safety
Employees must comply with all company, federal, state, and local safety and environmental regulations while performing daily job duties.
EEO Statement
Cliff Berry, Inc. is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
