IT Specialist

Description

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.

Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

We are looking for a highly motivated, service-oriented IT Helpdesk Administrator to join our fast-growing IT Services team. Reporting to our IT Services APAC Team Leader.

Main Duties / Responsibilities

Support the onboarding of new hires - Install, deploy, configure and troubleshoot end-users’ equipment, software & apps and other peripherals for a flowless users onboarding.
Provide guidance, assistance, coordination and follow-ups on client questions and problems in a professional, polite manner to provide superior customer experience.
Respond to requests for technical assistance either in person, ticketing system or over the phone
Troubleshoot system and network problems, diagnose, and solve hardware/software faults
Follow, document, and initiate the creation of internal IT procedures, workflows and guides.
Maintain and support in-office IT Equipment - computers, printers, phones, conference rooms, TVs, and back-office systems.
Ensuring that system records and procedures are accurate and current
Maintain and track IT Equipment inventory stock to support everyday activities.

Requirements

Experience supporting Windows (must) and MacOS operating systems
Experience working with ServiceNow.
Provide application support such as Microsoft Office, VPN, Web Browsers, Proxy, etc.
IT backend environment understanding (GPO, Single Sign-On, Active directory, O365)
Ability to work under pressure in a multi-tasking environment
Service-oriented, with a can-do attitude, great human relations
High-level English – Verbal & Writing · English is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

Benefits

Private Medical Insurance
Office and home hybrid working
Global bonus plan
Volunteering programs
Prime location office close to Tel Aviv train station

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves.

So, please come as you are. We can’t wait to meet you.

Life at Nuvei

Thrive Here & What We Value1. FastGrowing Global Fintech Company | 2. Regulated Entity with Leadership Role | 3. Competitive Compensation, Benefits, and Equity Participation | 4. Diverse and Inclusive Workplace | 5. Collaborative and Innovative Work Environment</s> | 1. Emphasizes Collaboration and Innovation | 2. Committed to Developing a Diverse and Inclusive Workplace | 3. Empowers Employees to be Their True, Authentic Selves | 4. Celebrates Exceptional Talent | 5. Thrives on Solving Complex Problems</s> | 1. Empowering employees to be their true, authentic selves | 2. Celebrating collaboration and innovation | 3. Committed to developing a diverse and inclusive workplace | 4. Dedicated to continually improving product and providing relentless customer service.</s> | 1. Emphasis on Collaboration and Innovation | 2. Commitment to Developing a Diverse and Inclusive Workplace | 3. Empowering Employees to be Their True, Authentic Selves | 4. Global Bonus Plan | 5. Volunteering Programs</s> | Embracing core values and solving complex challenges | Committed to continuous improvement and exceptional customer service | Providing opportunities for growth and development</s> | 1. Celebrates collaboration and innovation | 3. Empowers employees to be their true, authentic selves.</s> | Collaborative work environment | Emphasis on continuous learning and professional development | Flexible work arrangements (remote or hybrid) | Opportunities for career growth and advancement | Positive and supportive team culture</s> | Offers frequent training programs on new systems and platforms | Provides free virtual yoga, meditation, and fitness classes, community involvement, and many social activities | Group private medical insurance | Up to 2.5 additional days of annual leave a quarter if company hits quarterly targets | Employee recognition program and possibilities for advancement in various fields | Modern, dynamic, and great work environment</s> | Nuvei values collaboration and innovation | Celebrates diversity and inclusion in the workplace | Offers a wide variety of benefits, including medical insurance, paid vacation time, and hybrid working environment. | 1. Empowering employees to be their true selves | 4. Providing relentless customer service | 5. Continuously improving products and services.</s> | 1. Friendly Work Environment where you can thrive and develop your skills. | 2. Wide Variety of Additional Benefits including Health Insurance, Employee Discounts Card, Seminars and Conference Tickets, Playroom, and many other additional perks. | 3. Nuvei offers a diverse and inclusive workplace that celebrates collaboration and innovation.</s> | 1. Embracing core values and solving complex challenges | 2. Committed to continuous improvement and exceptional customer service | 3. Celebrating collaboration and innovation | 4. Developing a diverse and inclusive workplace | 5. Empowering employees to be their true, authentic selves.</s> | 1. Collaborative Environment | 2. Innovative Culture | 3. Diverse and Inclusive Workplace | 4. Empowering Employees to be their True Selves | 5. Additional Benefits for Employees</s> | Fast-paced and dynamic environment | Emphasis on innovation and problem-solving | Collaborative and supportive team culture | Focus on customer satisfaction and retention</s> | 4. Frequent training programs on new systems and platforms | 5. Offering benefits such as Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits. | 6. Providing opportunities for advancement in various fields.</s>