About Uphold
Uphold is a financial technology company that believes on-chain services are the future of finance. It provides modern infrastructure for on-chain payments, banking and investments. Offering Consumer Services, Business Services and Institutional Trading, Uphold makes pioneering financial services easy and trusted for millions of customers in more than 140 countries.Uphold strips away the complexity and lack of transparency to open up Web3 finance for everyone.To learn more about Uphold, please visit https://uphold.com.The opportunity: As Uphold continues to develop innovative products that serve cryptocurrency customers around the world, risk will increase in complexity and scale.
As part of the Fraud Prevention team, the Fraud Analyst will play a critical role in mitigating fraud, connecting with customers who are at risk of fraud, and working with department leadership to report found fraud.What you’ll be doing primarily:
- Conduct in-depth login, transaction, and alert review and analysis using available systems and resources
- Contact members to verify the activity in their accounts
- Become a Subject Matter Expert and contact for other departments on fraud-related matters
- Keep department leadership informed regarding key fraud issues affecting the organization
- Make recommendations for department fraud strategy changes based on the analysis of data.
- Collect pertinent investigation information for creating Suspicious Activity Reports
- Work with customer banks or banking processors on fraud-related issues
Required qualifications:
- 2+ years of experience in fraud prevention
- Bachelor's degree or equivalent work experience
- Experience in reviewing credit card and ACH bank account transactions
- Strong problem solving skills
- Resourceful and an ability to thrive in fast paced, entrepreneurial environment
- Exceptional written and verbal communication
- Excellent attention to detail, analytical, problem solving and decision making skills
- Ability to work independently and manage multiple priorities with tight deadlines.
- Be able to multitask and work well under pressure
- Computer literate. Working knowledge of MS Word, Excel
What we have to offer you:
- Annual bonus program based on individual, team and company performance.
- Home office stipend to support the setup of a productive home office.
- Generous PTO, healthcare coverage, and employee assistance programs.
- Interesting and fun events and celebrations.
- Foodie culture and well-stocked office kitchen.
If this job isn’t exactly what you are looking for, visit our careers page to check out all our exciting opportunities. EEOC EmployerWe're proud to be an Equal Opportunity Employer and we celebrate our employees' differences, including race, color, religion, gender identity, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, and any other protected classes. Difference makes us stronger and better - together.
