Sr. Help Desk Engineer – SharePoint & EMR Migration Support
Red Bank & Keyport, NJ (Onsite)30 days (Potential for future re-engagement)Contract - No C2C or 3rd Parties
Overview
We are seeking a Sr. Help Desk Engineer to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.
Key Responsibilities
- Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.
- Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.
- Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.
- Manage and resolve help desk tickets in a timely and professional manner.
- Document issues, solutions, and escalation paths for recurring problems.
- Work closely with project teams to identify and address potential migration risks before they impact end users.
- Deliver excellent customer service and communicate effectively with non-technical stakeholders.
Qualifications
- Proven experience providing help desk and desktop support for in-house customers.
- Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).
- Hands-on experience with EMR migration support and issue resolution.
- Strong troubleshooting skills across Windows environments.
- Familiarity with ticketing systems and IT service management best practices.
- Excellent verbal and written communication skills, with a customer-first approach.
- Ability to work onsite in Red Bank and Keyport, NJ as required.
Project Details
- Start Date: Immediate
- Duration: 30 days
- Schedule: Onsite as required
- Potential for re-engagement on future projects
