About Sosuite & Ledger Residences
Sosuite is a modern hospitality company reinventing the short-,medium and long-term stay experience. We operate a growing portfolio of design-forward, tech-enabled properties across Philadelphia and beyond.Ledger Residences, located in the heart of Center City Philadelphia, is one of our newest and most dynamic properties. It features a mix of professionally designed short-term rental units, fully furnished residences with flexible lease terms, and unfurnished apartments with traditional leases. Whether residents are staying for a few nights or settling in for the long haul, Ledger combines the elevated service of a boutique hotel with the comfort and consistency of residential living.
The property is fully operated and managed by Sosuite.
About the Role
We’re seeking a highly skilled, resident-focused General Manager to lead operations at Ledger Residences. This live-onsite role requires a strong balance of operational expertise, hospitality mindset, and leadership ability. As the General Manager, you will be the driving force behind the property’s success—overseeing all day-to-day operations, managing onsite teams, ensuring an exceptional resident and guest experience, and maintaining the financial health and operational efficiency of the community.You are not just managing a building—you are cultivating a vibrant community and delivering a consistent, high-quality living experience.
Key Responsibilities
Leadership & Team Management
- Lead, motivate, and develop the onsite team (housekeeping, maintenance, and resident services) to consistently deliver exceptional service.
- Recruit, onboard, train, and conduct performance reviews for team members.
- Foster a culture of accountability, professionalism, and hospitality.
- Oversee staffing schedules to ensure adequate coverage while optimizing labor costs.
Resident & Guest Experience
- Serve as the escalated point of contact for all residents and guests, ensuring needs that cannot be addressed by your teams are handled promptly and professionally.
- Resolve complex service issues and maintain high satisfaction ratings.
- Oversee all move-in/move-out processes, ensuring units are guest-ready and meet brand standards.
- Build strong relationships with residents, fostering a sense of community through engagement and personalized service.
Property Operations
- Maintain an active, visible presence on the property to monitor operations, address issues, and uphold safety and cleanliness standards.
- Conduct regular property inspections, ensuring residences, amenities, and common areas meet quality and safety standards.
- Oversee and coordinate vendor and contractor work as needed.
- Manage inventory of amenities, supplies, and operational equipment.
Financial & Administrative Management
- Oversee property budgets, expense tracking, and financial performance to ensure profitability.
- Approve and manage vendor invoices, contracts, and operational expenses.
- Monitor occupancy, leasing performance, and revenue targets, collaborating with leasing teams to maximize results.
- Ensure compliance with company policies, safety regulations, and local laws.
Qualifications
- 4+ years of leadership experience in multifamily property management
- Experience in hospitality or hotel operations preferred
- Proven ability to manage teams, budgets, and day-to-day operations in a fast-paced environment.
- Strong problem-solving skills with a proactive, solutions-oriented mindset.
- Exceptional communication, organizational, and customer service skills.
- Proficiency with property management systems (e.g., AppFolio, Guesty) and technology-driven operations.
- Flexible availability, including evenings, weekends, and holidays.
- Must be willing to live onsite at Ledger Residences (furnished unit provided).
